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Co-Creation Award Winner: Mobile FliteDeck
About the Award
The Co-Creation Awards is an organization devoted to celebrating the successful implementation of co-creation projects through an annual competition. By definition, co-creation, the act of involving customers and/or stakeholders in the innovation, marketing or value creation processes, which has become increasingly popular within both private an public organizations.
Why Mobile FliteDeck
There are few software engineering problems more challenging than creating mission-critical applications for users in a high-workload airline cockpit, especially for use during taxi, takeoff, and landing. The solution must consider a wide range of lighting conditions, turbulence, and the possibility of non-normal events. At all times, the pilot must focus on flying, navigating, and communicating. Information management systems like Electronic Flight Bag (EFB) must not get in the way and, done well, will actually reduce workload and increase situation awareness. Following a pilot-centered design process helps ensure that the final products meet both Jeppesen's goals and the needs of the pilot. The process involves a balance of Jeppesen disciplines, including Human Factors, Visual Design, and Interaction Design.
In addition to hundreds of discussions seeking feedback from pilots, to date we have enjoyed formal, extended co-creation engagements with 58 pilots, representing general aviation and nine airlines around the world. Because safety in aviation is critical and every airplane type presents unique challenges and differences in workflows and workload, the 58 pilots selected have experience in 24 different airplane models ranging from Cessna 172, to high-speed corporate jets, all the way up to the Airbus A380 and Boeing 787 Dreamliner. Several sessions involved taped observation in airline cockpits.
Here is a glimpse of how Jeppesen works with customers in a co-creation process to ensure an excellent user experience.Learn More