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In October, 2008, we switched to using email addresses as your username to log in with.

If you've never signed in to the new JeppDirect or Jeppesen.com sites we launched in October, then you can use your old username and password once. You will be asked to convert to an email address as your username.

If you have signed in since then and successfully completed the conversion process, your username is now your email address

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Contact Us

Region	Toll-free	Direct	Hours
Americas	866-498-0213	+1 303-328-4030	M-F: 6:30 a.m.-6 p.m. MST Sat: 8 a.m.-2 p.m. MST Sun: Closed
Europe	00800-53773736	+49 6102 50 70	M-F: 9 a.m.-6 p.m. CET Sat: Closed Sun: Closed
United Kingdom, Middle East, Africa & Asia	08000-85-5377	+44 1293 84 2404	M-F: 9 a.m.-5:30 p.m. GMT Sat: Closed Sun: Closed
Australia	1800 149 658	+61 07 3105 9480	M-F: 8 a.m.-5 p.m. AET Sat: Closed Sun: Closed
Americas:	support@jeppdirect.com
Europe:	fra-services@jeppesen.com
United Kingdom, Middle East, Africa & Asia:	fra-services@jeppesen.com
Australia:	customerservice-au@jeppesen.com

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