Technical support - CFI Renewal Online

If you’re encountering problems with learning modules not loading properly on a Windows XP, Vista, or 7 computer, please follow these troubleshooting steps.

Make sure your system meets the requirements for the Jeppesen Learning Center

The system requirements are listed on the following web page:

Software System Requirement for Online Courses

Clear the web browser’s cache

1. In Internet Explorer, select Tools > Delete Browsing History. Make sure Temporary Internet Files is checked, then click Delete.
2. In Mozilla FireFox, select Tools > Clear Recent History. Make sure the time range is set to Everything and that Cache is checked, then click Clear Now.
3. Restart the browser and try loading the learning module again.

Make sure you are running the latest version of Java

To verify which version you have, go to java.com and click Do I have Java, then Verify Java Version.

Check Java Preferences

1. Go to Control Panel and click on Java.
2. Click the Advanced tab at the top.
3. Open the Security menu and then open the General menu.
4. Make sure that Allow user to grant permissions to content from an untrusted authority is checked.
5. Reopen your web browser and try loading the learning module again.

Clear the Java cache

1. Go to Control Panel and click on Java.
2. On the General tab, click Settings.
3. Click Delete Files. Check both Application and Applets and Trace and Log Files, then click OK.
4. Reopen your web browser and try loading the learning module again.

Uninstall and reinstall Java

Please refer to the instructions on the following web page for uninstalling Java:

How do I uninstall Java on my Windows computer?

If you’re encountering problems with learning modules not loading properly on a Mac OS X computer, please follow these troubleshooting steps.

Make sure your system meets the requirements for the Jeppesen Learning Center

The system requirements are listed on the following web page:

Software System Requirement for Online Courses

Clear the web browser’s cache

1. In Safari, select Safari > Empty Cache.
2. In Mozilla FireFox, select Tools > Clear Recent History. Make sure the time range is set to Everything and that Cache is checked, then click Clear Now.
3. Restart the browser and try loading the learning module again.

Make sure you are running the latest version of Java

To see if there are any Java updates available for your Mac, click the Apple logo and Software Update.

Check Java Preferences

1. Close out of the web browser and go to Applications > Utilities > Java Preferences.
2. On the General tab, ensure that Enable applet plug-in and Web Start applications is checked if this option appears.
3. Click the Advanced tab at the top. Under the Security heading, make sure that Allow user to grant permissions to content from an untrusted authority is checked.
4. Reopen your web browser and try loading the learning module again.

Clear the Java cache

1. Close out of the web browser and go to Applications > Utilities > Java Preferences.
2. Click the Network tab, then click Delete Files.
3. Check both Application and Applets and Trace and Log Files, then click OK.
4. Reopen your web browser and try loading the learning module again.

Configure Safari to run in the Internet Explorer compatibility mode

1. Open Safari, click on the Safari drop down menu and select Preferences.
2. Select the Advanced tab on the right.
3. Check the 'Show Develop menu in menu bar' box at the bottom. You must close the Advanced window for the next steps.
4. Re-open Safari and a new option in the Safari drop-down menu will appear, called Develop.
   Notice you will see a list of different browsers from which you can select. Select Internet Explorer 9.0 or Internet Explorer 8.0. This will reset the browser and make it run under an IE configuration or other browser versions depending on the options you select.

Study materials are derived from FAA regulations and publications, and the existing written materials, photographs, graphics, videotape, and other electronic media utilized in the sponsor’s on-location and home study FIRC courses. If you have any questions on course content or study material, please contact Jeppesen Technical Support using the contact information provided on the left side of this web page.

You have ten chances to pass an exam at 70% or above. If you fail all attempts, you will need to contact the AOPA Air Safety Foundation.

1.800.638.3101
CFI.renewal@aopa.org

To view more information on CFI Renewal Online and to order it, please visit the following web page:

CFI Renewal - Personal Aviation

http://train.jeppesen.com

* Release candidate or beta versions of operating systems and web browsers are not supported.

Each learning unit is designed and tested to ensure that the average person takes at least 50 minutes to complete. The construction of the course requires that each page of the text must be viewed. The CFI will satisfy lesson objectives for this course by passing each written test with a score of at least 70 percent.

After you have completed the course and sent your paperwork to the AOPA CFI Administration, they will issue a temporary CFI certificate until the FAA can issue a permanent certificate. Please contact the AOPA CFI Administration for any questions in regards to submitting your paperwork and receiving the certificate.

1.800.638.3101
CFI.renewal@aopa.org