Technical support - FliteStar/FliteMap

Please follow these steps if weather is not showing up on the enroute chart and this message appears when clicking Weather > Live Weather Options...

1. Close FliteStar.
2. Click the following link to download a new version of the Jeppesen Weather Service:

        Jeppesen Weather Service Setup v2411

After the file has been downloaded, run it to update the Jeppesen Weather Service to v2.4.1.1

Please ensure that any firewall or Internet security applications are either configured to allow FliteStar access to the Internet, or are disabled. FliteStar utilizes Internet ports 80 and 24901 to download the text weather and images from the Jeppesen Weather server. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 80 and 24901 are not blocked.

Please ensure that any firewall or Internet security applications are either configured to allow FliteStar access to the Internet, or are disabled. FliteStar uses Internet port 8096 to connect to DTC DUAT, and port 23 to connect to CSC DUATS. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 8096 and 23 are not blocked.

The GPS may not be properly configured for data transfer, or may not be using the latest Garmin firmware. First, please make sure the GPS is configured properly to accept data transfer, and that it is has been loaded with the latest Garmin firmware.

If you are still encountering this issue, there may be a corrupt flight plan in the GPS. This may be fixed by deleting all saved flight plans and waypoints from the GPS. If you do not want to lose the flight plans or waypoints saved in your GPS, please check the Garmin manual or contact Garmin support for additional options.

This error may occur in FliteMap if you load a route into the application, then select Connections - External Device Setup to setup your GPS.

Before selecting External Device Setup, unload all routes from the program by selecting File - Unload at the top of the application. If you have more than one route loaded, select File - Unload RoutePack - Unload All. Once all routes have been unloaded from the application, you can then select Connections - External Device Setup to setup your GPS in FliteMap.

It is only necessary to setup your GPS in External Device Setup once. In the future, when you'd like to enable the GPS moving map feature, select the GPS button on the left side of the screen, or select Connections - Connect to GPS. If you ever need to change the configuration of your GPS in FliteMap, make sure no routes are loaded before selecting External Device Setup.

Please note that FliteMap has been discontinued and is no longer sold or supported. If you are interested in a moving map program that enhances situational awareness, please take a look at our JeppView/FliteDeck software.

FliteStar lists (RoutePack List, Airport List, etc.) are missing, or some columns within the lists are missing.

First, select View - Reset List Windows at the top of the program. If this does not resolve the issue, please close FliteStar, browse to the location where FliteStar is installed (i.e. C:\Jeppesen\FliteStar), and delete the FliteStar.SSF file. Then, reopen FliteStar and make sure the lists appear correctly.

If "connecting to 0.0.0.0:1984" is displayed when updating online, FliteStar is unable to connect to the Jeppesen update servers. This can occur if there is no Internet connection or if another application is preventing FliteStar from accessing the Internet.

First, please open Internet Explorer and visit a page aside from your home page. This will ensure you have a valid connection. Next, please make sure any Internet security or firewall applications are either configured to allow FliteStar access to the Internet, or are disabled. FliteStar utilizes Internet ports 80 and 1984 to download the updates. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 80 and 1984 are not blocked.

You can use the Jeppesen System Diagnostic Tool to test the connections to the Jeppesen update servers, as well as ports 80 and 1984. Please click on the Jeppesen System Diagnostic Tool link below to download and install it. Once you have opened the program, select FliteStar to test the connection.

The Jeppesen Update Agent is failing, and red exclamation marks appear next to "Performing Speed Test" and "Checking for Updates".

This can occur if another application on your computer is preventing the Jeppesen Update Agent from downloading the updates. It is usually caused by the NOD32 Antivirus software. If you have the NOD32 software installed on your computer, you may need to configure it to exclude the Jeppesen Update Agent from being monitored. Please see the document below for instructions on how to add exclusions to NOD32

Right-click on the profile view and make sure “Show Winds” and “Show Clouds” are checked.

If this does not resolve the issue, it may be caused by the Jeppesen Weather Service (JWC) running. To restore the FliteStar weather display:

1. Go to Start > Run, type in "control panel" and click OK.

2. When the Control Panel dialog opens, double-click Administrative Tools, and then Services.

3. In the Services dialog, locate the Jeppesen Weather Controller Service and right click on the name.

4. In the dialog that appears, select Properties.

5. In the Properties dialog General tab change "Startup type" to Manual and click OK.

6. Reboot your computer. Weather information from the text briefings should now appear in the Profile view.

If you are still experiencing difficulties, it may be due to an old or past date for a routepack. Try creating a new routepack with a current date for departure and then download a new weather briefing (ensuring the time and date of departure are correct). The winds aloft will now display in the profile view and navlog.

Close the application, browse to the directory where FliteStar is installed, open the Themes folder, delete the bars.dat file and reopen the application. This will remove any toolbars you have created, but the program will now save any new changes correctly.

Go to Edit > Default Aircraft and select the Weight & Balance tab. Make sure the envelope on the right side has been created and is complete.

1. Close FliteStar
2. Navigate to the directory where the software is installed (i.e. C:\Jeppesen\FliteStar).
3. Run the Deactivate.exe file.
4. Deactivate the program using one of the three available methods (internet, website, or over the phone).
5. Open FliteStar again.
6. Enter the software serial number when prompted.
7. Follow the prompts to activate the software. The computer now has the same serial number but different site code and site key.
8. Repeat steps 1-7 on any other computers sharing the same site key.

Ensure the operating system being used is supported. Supported operating systems include English versions of Windows XP, Vista and Windows 7. This issue is common when using other language operating systems - changing the language preferences to English on a non-English version of Windows will not resolve the issue.

First, ensure user has full administrator rights. If so and the operating system being used is Windows Vista, close FliteStar, right-click on the FliteStar icon on the desktop and select “Run as administrator.” Follow the prompts to activate FliteStar again. This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible FliteStar Program and Enroute Chart Data CDs. Once these are received, uninstall FliteStar and reinstall with the new CDs.

Resolution 1: Look at the CD/DVD and clean it, check for scratches, and use compressed air to clean out the CD/DVD drive.

Resolution 2: Try installing the disk on another computer (preferably a different model). If the problem persists, then the disk is defective and must be replaced.

Resolution 3: Update the CD/DVD drive firmware. Search the computer manufacturer’s website for the Technical Support/Downloads/etc. section and search for “DVD, CD-ROM, firmware update” or similar search using the specific computer model number. Install the updated firmware, reboot the computer and run the disk again.

Resolution 4: Perform all Windows Updates available for the computer. Go to www.windowsupdate.com and download ALL available updates – both optional and required. Reboot the computer, go back to www.windowsupdate.com and install any newly available updates. Reboot the computer and run the disk again.

Resolution 5: If the problem persists, contact Customer Service at 1-800-621-5377 for a replacement disk.

1. Close FliteStar.
2. Navigate to the directory where the software is installed (i.e. C:\Jeppesen\FliteStar).
3. Run the Deactivate.exe file.
4. Deactivate the program using one of the three available methods (internet, website, or over the phone).
5. Open FliteStar again.
6. Enter the software serial number when prompted.
7. Follow the prompts to activate the software. Disregard any error messages pertaining to “magnetic variation table”, etc.
8. Re-run FliteStar Enroute Chart Data CD. The serial number has now been changed and the appropriate navigation information installed.

To view the many benefits of FliteStar and to order it, please visit one of the following web sites:

FliteStar is compatible with the following operating systems:

• Microsoft Windows XP with Service Pack 3 or greater *
• Microsoft Windows Vista (32- and 64-bit) with Service Pack 1 or greater *
• Microsoft Windows 7 (32- and 64-bit) *

* FliteStar is not supported on non-English versions of Microsoft Windows

* Hard disk space requirements vary depending on coverage area and data installed. The figures listed above are estimates, as the data changes on a regular basis.

At this time, FliteStar must be installed using CDs. However, once the program has been installed, you can download updates over the Internet.

Please click on the FliteStar Comparison link below to see a comparison of the features in FliteStar, Jeppesen Internet Flight Planner, and AOPA's Real-Time Flight Planner.

The standard license agreement allows for two simultaneous installations per serial number. You can uninstall and move the program to a new computer at your convenience.

First, make sure to backup any aircraft you have created or customized, as well as any RoutePacks you would like to keep. These files are stored in different locations depending on your operating system and where you chose to install FliteStar during the initial installation. To find out where the aircraft and RoutePack files are stored on your computer, open FliteStar and select Help - Installation, Setup, and Updates - Microsoft Windows Vista Folders. Before uninstalling FliteStar, we suggest you copy the files to another location, such as your My Documents folder.

Next, uninstall FliteStar by going to Windows Control Panel. During the uninstall process, it will ask if you would like to deactivate this copy of the program. Select Yes. Once the program has been deactivated and uninstalled, you can then install and activate it on another computer.

Currently, FliteStar does not take the Eurocontrol rules into account. If you need Eurocontrol valid routing, please talk with a Jeppesen Sales Representative about JetPlan and JetPlanner, which are getting a 90% Eurocontrol acceptance rate.

If you don't see your type of aircraft in FliteStar, please check the Aircraft Model Exchange. If your aircraft is not listed on the Aircraft Model Exchange, you can create a new model in FliteStar or edit an existing model. It's usually easier to choose a model similar to yours and edit it, as this provides a good template for entering your data.

We also offer a custom aircraft modeling service. For an additional fee, we will create a FliteStar model for your specific aircraft. For more information and pricing on this service, please contact Jeppesen Sales Support using the Contact Us form.