If "login failed while offline" is displayed when signing in, JSUM is unable to connect to the Jeppesen update servers. This can occur if there is no Internet connection or if another application is preventing JSUM from accessing the Internet.

First, please open Internet Explorer and visit a page aside from your home page. This will ensure you have a valid connection. Next, make sure any Internet security or firewall applications are either configured to allow JSUM access to the Internet, or are disabled.

To download NavData, JSUM requires an outgoing and incoming https connection through Internet port 443. To download terminal chart data, JSUM requires an outgoing and incoming tcp connection through Internet port 1984. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 443 and 1984 are not blocked.

You can use the Jeppesen System Diagnostics Tool to test the connections to the Jeppesen update servers, as well as ports 443 and 1984. Please click on the Jeppesen System Diagnostics Tool link below to download and install it. Once you have opened the program, select JSUM to test the connection.

If "login failed while online" is displayed when signing in, please verify you are entering the correct username and password. The username and password are case-sensitive. The username and password for JSUM are the same as for the Jeppesen web site. If you are unsure the password you are entering is correct, you can request a new password on the Jeppesen web site by selecting Login - Forgot Username / password.

Please verify you are signing into JSUM under the same account for which your services were ordered. If you have just ordered your services, please allow at least 30 minutes for the processing of your order to complete. For further assistance, contact Jeppesen Sales Support. The contact information for Sales Support is listed on the left side of the Contact Us Form.

If the GPS or Multi-function display system you are updating uses a removable flash card, please make sure the write-protect switch is in the unlocked position if applicable. This error message may also occur if there is no storage media present in the removable drive that was selected.

If using an SDHC flash card (4 GB or greater), ensure your card reader supports SDHC media.

When the Windows Logo Testing warning appears, please select Continue Anyway  to proceed. The application and computer will function normally.

If you are encountering this error message when attempting to update your data card with a SkyBound USB programmer, please disconnect the SkyBound USB programmer and any other USB devices except for the mouse and keyboard. Then, reboot the computer, reconnect only the SkyBound USB programmer and try updating the data card again. If the problem continues, please contact Technical Support for assistance. Our contact information can be found on the left side of this web page.

Replacement Aspen EFD microSD cards do not come pre-loaded with the current Jeppesen NavData. Please program the current NavData onto the card using the Jeppesen Services Update Manager before using it in the EFD.

For information about Jeppesen data and chart services for avionics and portable devices supported by JSUM, please visit http://jeppdirect.jeppesen.com/legal/charts/ads-overview.jsp.

Here you’ll find information about supported Jeppesen services by manufacturer, coverage area information, links to our online store for supported manufacturers, products and services FAQs, access to your Jeppesen account, pay your invoice online and much more.

Yes, the SkyBound USB programmer that is required for updating certain GPS systems is compatible with the 64-bit editions of Microsoft Windows 7 and Vista. Please make sure you have version 2.2 or later of JSUM installed. To find out what version you have, select Help > About from within JSUM. If you do not have version 2.2 or later, please uninstall JSUM through Control Panel and download the latest version at http://www.jeppesen.com/jsum/download .

JSUM is compatible with the following operating systems:

• Microsoft Windows XP with Service Pack 3 or greater.
• Microsoft Windows Vista (32- and 64-bit*) with Service Pack 1 or greater
• Microsoft Windows 7 (32- and 64-bit*)

*The SkyBound USB programmer that is required for updating certain GPS systems is compatible with the 64-bit editions of Microsoft Windows 7 and Vista. Please make sure you have version 2.2 or later of JSUM installed. To find out what version you have, select Help > About from within JSUM. If you do not have version 2.2 or later, please uninstall JSUM through Control Panel and download the latest version at http://www.jeppesen.com/jsum/download .

Currently, JSUM is only compatible with PCs running Windows. However, we are working to expand support for other platforms, such as the Mac. Please continue to check back here for updates.

¹ The SkyBound USB programmer that is required for updating certain GPS systems requires 300mA of power. To work correctly, some data card and media adapters require a high-powered USB hub capable of providing more than 100mA of power through the port.

² The SkyBound USB programmer that is required for updating certain GPS systems is compatible with the 64-bit editions of Microsoft Windows 7 and Vista. Please make sure you have version 2.2 or later of JSUM installed. To find out what version you have, select Help > About from within JSUM. If you do not have version 2.2 or later, please uninstall JSUM through Control Panel and download the latest version at http://www.jeppesen.com/jsum/download .

³ Hard disk space requirements vary depending on coverage area and data installed. The figures given are estimates, as the data changes on a regular basis.

To download and install Jeppesen Services Update Manager (JSUM) please click on the following link:

Download Jeppesen Services Update Manager

You can install the Jeppesen Services Update Manager application on as many computers as you like.

JSUM can program Garmin WAAS cards.  If you already have a service for a non-WAAS GPS, you will need to contact Jeppesen Sales Support to change your service to a WAAS service.  The contact information for Sales Support is listed on the left side of the Contact Us Form.

Please note that the WAAS service uses a different data card, labelled IFRW.  The service is not compatible with data cards for non-WAAS systems, labelled IFREP.

The cycle date in JSUM represents the effective date of the data.

The Garmin terrain database is approximately 1GB in size. Depending on the speed of your Internet connection, the download could take between 20min. to 5 hours. Additional factors that affect download speeds include anti-virus, firewall, and other security software, as well as the type of operating system installed on the computer. We've found that downloads are generally slower in Windows Vista and 7 compared to Windows XP.

If using a wireless connection with weak or intermittent signal strength, please consider using a hardwired connection in order to minimize signal dropouts and interruptions.

To view a schedule of the update cycles, please select Help > Update Cycle Dates Reference at the top of JSUM, or visit the Update Schedule page on our web site.

To view a schedule of the update cycles for Garmin Terrain, Obstacle, SafeTaxi, and Airport Directory databases, please visit the following page on Garmin's web site:

https://fly.garmin.com/fly-garmin/aviation_database_cycles.jsp

You can change your password or request a new one on this web site. Select LOG IN at the top to access your user profile. Then, select MY ACCOUNT > CHANGE YOUR PASSWORD.

Yes. If you need to expand or modify your coverage area, please contact Jeppesen Sales Support. You will find the contact information for Sales Support on the left side of the Contact Us Form. You will be able to download the additional coverage approximately one hour after placing the order.