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Technical support - Jeppesen Mobile FliteDeck for iPad

Mobile FliteDeck provides data driven enroute and terminal charts for your iPad. For customers with an existing Jeppesen electronic flight charting subscription, you can now transition to a true paper-replacement solution directly through your iPad.

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Mobile FliteDeck requires iOS 6.0 or later.

 

 

 


For a demonstration on how to use the features in the app, please refer to our training videos:

Jeppesen Mobile FliteDeck eLearning

Introducing Jeppesen Mobile FliteDeck 2.1

 

For additional help using Mobile FliteDeck, please refer to the following user guide document as well as the in-app help that can be accessed by tapping the Settings (cogwheel) button.

Jeppesen Mobile FliteDeck User Guide  (pdf)

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If you do not have the latest version of the app installed on your iPad, but the iTunes App Store shows it's current, your iPad may not have the required version of iOS in order to run the latest version of the app.

This can also occur if the new version was just released and has not yet propagated to all of Apple's servers. This process can take several days to complete. Please continue to check back for the update, and as soon as you reach an Apple update server that has the update, it will give you the option to download.

 

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This message will appear if your electronic charting subscription is already in use on the number of devices your purchased license allows. In order to install and use Mobile FD on another device, you can deactivate and uninstall the electronic charting application on one of the other devices or purchase an additional license.

If you also have the Jeppesen Mobile TC app installed on your iPad, you can deactivate and uninstall it to free up one of your licenses. While connected to the Internet, open the iPad Settings and tap JeppTC under the Apps category at the bottom-left. On the right side, scroll to the bottom and set the Reset/Deactivate option to ON. Exit the Settings page and open JeppTC. Tap Proceed on the deactivation warning. Afterwards, you can remove JeppTC by pressing and holding on the icon.

Need to manage your installs (site-keys) online? Discover installs management and more on MyJeppesen.com

 

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If a "Server is missing term chart data" message appears when checking for updates, the site key may be inactive, the subscription may have expired, or the app may have been activated with an invalid serial number.

To find your site key, go to the iPad's global settings and select JeppFD. It will be listed in front of your serial number, in the Registration field underneath Account Info. You can verify the status of your site key and subscription by signing into MyJeppesen.com and selecting Manage Installs. An inactive site key can only be reactivated by contacting Technical Support. The contact information for Technical Support can be found on the left side of this page.

The serial number can also be verified by selecting JeppFD in the iPad's global settings. Only serial numbers for electronic charting subscriptions can be used with JeppFD. Serial numbers for flight planning products such as FliteStar cannot be used with JeppFD.

 

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If a "Chart Library Problem" message appears when displaying a chart, please follow these steps to correct the problem:

First, go to the iPad's global settings and select JeppFD. Turn the Reset User Settings toggle ON. Launch the JeppFD app and select Proceed when the Reset User Settings popup appears.

If the "Chart Library Problem" message continues to appear, deactivate the app and reactivate it to download the latest charts database again. Go to the iPad's global settings and select JeppFD. Make note of your 16-digit serial number in the Registration field underneath Account Info, as you will be required to re-enter it. Set the Deactivate toggle ON. Launch the JeppFD app and select Proceed when the Deactivate popup appears. After the deactivation is complete, you will be asked to enter your name and serial number again. Once the app has been activated, download all available updates.

 

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If the airport list is empty or contains strange characters after updating the terminal charts in the app, please follow these steps to correct the problem:

 

To Stop and Restart Mobile FliteDeck:

iOS 6.x and earlier:

Press the Home button to return to the Home screen. Double-click the Home button to view the most recently used apps. Flick left to see more apps. Touch and hold the JeppFD icon until it begins to jiggle, then tap the red minus symbol that appears at the top-left corner of the icon. Once the icon is gone, tap in the upper part of the display to return to the home screen and re-open Mobile FliteDeck.

iOS 7.x and later:

Double-click the Home button to reveal the multitasking display. Swipe left or right to locate JeppFD. Drag the app up from the multitasking display to force quit it.

 

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NOTE: Version 2.1 or later is required in order to view the aircraft's position on approach charts.

If the aircraft indicator is not appearing, tap the GPS signal icon at the top-left. Make sure the time and LAT/LONG are displayed, and verify the GPS accuracy. Minimum required accuracy to display ownship on the enroute map is 200 meters, on approach charts it is 50 meters, and on taxi diagrams it is 17 meters.

If the GPS status box shows “GPS Status Not Available”, close Mobile FliteDeck and open the iPad Settings. Tap Location Services and verify that Location Services is turned on and that JeppFD is also turned on for Location Services. If the GPS status box shows “Aircraft Position OFF” or “Ownship OFF”, close Mobile FliteDeck and open the iPad Settings. Tap JeppFD, and turn on both Enable Aircraft Position and Display Ownship.

 

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This error message may be encountered if switching between apps or multitasking while updating Mobile FliteDeck. We suggest keeping Mobile FliteDeck open while downloading and installing the update. If you also have Mobile TC installed on the iPad, please update each app one at a time.

 

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For customers who have purchased a new iPad and are experiencing problems downloading database updates after performing a restore from iCloud or iTunes, please perform the following steps:

  1. Go to the iPad's global settings and select either JeppFD or JeppTC.
  2. Please make a note of the 16-digit serial number and turn the Deactivate option to ON.
  3. Re-launch the application and press Proceed.
  4. Once you have done this, please re-enter your name and serial number, tap Activate, then download the current databases.

 

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If a "Missing Activation Link" message appears when launching JeppFD, you have installed the Pro version of the app, which requires an activation link from your company's system administrator. You must be a commercial or military operator subscribing to Jeppesen's TEFIS or JMCS data subscriptions to access this application.

If you installed the Pro version of the app by mistake, please delete it from your iPad, then install the non-Pro version from the App Store.

 

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The SID/STAR can be entered into the route drawer, allowing users to be able to copy and paste their route from a flight plan request. The transition will be the only point drawn on the enroute chart.

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At this time, no. You will need to have a valid JeppView, NavSuite, or E-Link subscription and serial number to use the application. If you are interested in making the switch from paper to electronic, please visit www.flyelectronic.net for additional information.

 

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We request you work directly with your management or the Jeppesen Administrator at your company. They will then work with their Jeppesen Account Manager to coordinate this deployment for your company.

 

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If you have JeppView installed on a PC, you can find your serial number from within JeppView by selecting Help > Activation Information or Help > Registration. You can also find it on the back of your JeppView software box, or by signing into MyJeppesen.com and clicking Manage Installs.

 

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After you've installed and activated Mobile FliteDeck, you can find the site key by opening the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. The site key and serial number will be listed on the right side, in the Registration field under Application Info. If your electronic charts subscription is in use on multiple devices, we recommend keeping track of the serial number and site keys for each device.

 

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To see which chart cycle is installed on your iPad, tap the Settings icon (cogwheel symbol at the top-right) followed by the Update button. If you are online, Mobile FliteDeck checks for updates and informs you if the charts are current or if new data is available. Tap the Update button to download new data.

 

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On the enroute map page, a blue outline labeled DATA COVERAGE AREA will appear around your enroute coverage area. However, this does not necessarily represent the extent of your terminal charts coverage as the enroute coverage area is larger than the terminal charts coverage area.

If you've installed JeppView 3 on a PC, you can find the terminal charts coverage areas in JeppView by selecting Help > Coverage Areas, or Help > About. Assuming that both JeppView and Mobile FliteDeck have the same serial number and are updated to the current chart cycle, the coverage areas will be the same on both.

 

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While connected to the Internet, tap the Settings icon at the top-right, followed by the Update button. Mobile FliteDeck checks for updates and informs you that new data is available. Tap Update Charts to begin the download.

 

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Close Mobile FliteDeck and open the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. On the right side, set the Deactivate option to ON. Reopen the Mobile FliteDeck app and it will ask if you want to deactivate and reset the application.

NOTE: uninstalling the Mobile FliteDeck application does not change activation status or affect chart coverage area.

 

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No, an Internet connection is only required to download the database updates that occur every two weeks.

 

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Yes, you can print the active terminal chart or airport diagram by tapping the Settings button (cogwheel symbol at the top-right) followed by the Print button. Printing from an iPad requires an AirPrint-enabled printer.

 

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No, only one serial number can be used in the application. However, you may be able to combine the coverage areas under one of the subscriptions. Please contact Sales Support to see if this can be done for your subscriptions. You will find the contact information for Sales Support on the left side of the Contact Us Form.

 

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The amount of storage space required depends on the coverage areas in your subscription. For the worldwide coverage, approximately 2 GB is required.

 

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The internal GPS receiver in the 3G/4G version of the iPad provides sufficient accuracy for displaying the ownship position in Mobile FliteDeck. However, in some situations an external GPS may provide better and more consistent accuracy. Although we don't recommend a particular device, we've had positive results testing with the following:

 

Related documents

Mobile FliteDeck Training
 
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