Technical support - JeppView 4

If the Airport Info tooltip does not disappear after moving the cursor away from the Airport List, please follow these steps to correct the problem:

1. Close JeppView.
2. Right-click on My Computer and select Properties, or go to Control Panel > System.
3. On the Advanced tab, click the Settings button underneath Performance.
4. On the Visual Effects tab, uncheck the box next to 'Fade or slide ToolTips into view'.

Please follow these steps if Live Weather is not displaying on the enroute chart:

1. From within JeppView, click Weather > Weather Options.
2. On the Setup tab of the Live Weather Options menu, check the Enable Live Weather box. This will enable the weather only for the current session. The next time the program is launched, you must check the Enable Live Weather box again if you wish to download weather.

Please follow these steps if weather is not showing up on the enroute chart and the Status tab of the Live Weather Options menu indicates 'No weather data is being downloaded'.

1. Close JeppView 4.
2. Click the following link to download a new version of the Jeppesen Weather Service:

        Jeppesen Weather Service Setup v2411

After the file has been downloaded, run it to update the Jeppesen Weather Service to v2.4.1.1

If your subscription includes only VFR coverages and you are encountering this error message when launching JeppView 4, please ensure that you have version 4.0.3.0 or later of the program. You can find the version by selecting Help > About Jeppview for Windows. You can update to version 4.0.3.0 or later by selecting File > Check for Updates from within the program, starting the UpdateClient by going to Start > Programs > Jeppesen > JeppView for Windows, or by loading the Jeppesen Program and Data Disc for cycle 05-2012 or later. After JeppView has been updated, it may be necessary to re-enable the Terminal Charts tab by selecting View > Tabs > Terminal Charts .

If you are encountering this error message and your electronic charts subscription includes IFR charts coverages, please try reinstalling the Jeppesen Program & Data DVD. If the problem continues, please contact Jeppesen Technical Support for further assistance. You can find the phone number and email address for Technical Support on the left side of this web page.

If the charts are not printing in full size when selecting one of the 'Two per page' printing options, please follow these steps:

1. Select the charts you'd like to print.
2. When the Print window appears, select Jeppesen Format from the pulldown menu next to Name.
3. Click the Properties button.
4. On the Jeppesen Format Document Properties window, open the Advanced tab.
5. Expand the Paper/Output item and click on Paper Size.
6. In the Paper Size pulldown menu, select Jeppesen Paper.
7. Switch to the Jeppesen Format Settings tab and select the options you want to use.
8. Click OK, and then OK again on the Print window to continue on with the printing process.

NOTE: This setting is not permanent and will have to be changed again the next time the program is launched.

JeppView 4 has been designed with a dual enroute data cycles feature which enables the application to continue using the current enroute/navdata database until the next one becomes effective. Once the current database has expired, the application will automatically switch to the new database.

JeppView 3, FliteDeck, and FliteStar were not designed with a dual enroute data cycles feature and will use the new enroute/navdata database immediately.

This error will occur if there is a problem with the electronic text pages database. To fix the issue, please close JeppView, then download and run the Text Installer patch below:

Text Installer  (255 MB)

Jeppview 4 is our latest enhancement to the Jeppview product.  Below is a list of some of the major additions.

Chart Compare

The Chart Compare feature allows you to compare charts that have changed in your latest data update with the old version of each chart. By highlighting the changes, Chart Compare helps you see exactly which details have changed.

Weather

JeppView 4 includes weather overlay on the enroute chart, displaying turbulence, lightning, winds, icing, radar echo tops, NEXRAD, SIGMETs, AIRMETs, and METARs/TAFs.

New Worldwide Terrain Data

Worldwide terrain data has been updated to 9 arc second resolution.

New Magnetic Variation Data

Jeppview 4 is our latest release that contains exciting new features.  You are able to load Jeppview 4 on your computer while still having access to Jeppview 3.  This allows you some time to familiarize yourself with the new features.  Once you are comfortable, you can free up room on your computer by uninstalling Jeppview 3.

Insert the disc into your computer to load the new JeppView 4 or update your existing data.

Please see www.jeppesen.com/dvd

If Jeppview 3 or Flitedeck 3 is already on the computer; Jeppview 4 will use your existing license.  If no previous version of Jeppview 3 or Flitedeck 3 is on the computer, the new install of Jeppview 4 will use another license.

Minimum

Operating System: Microsoft Windows® XP 32-bit, Windows Vista 32-bit and 64-bit, Windows 7 32-bit and 64-bit.

RAM: 512 MB

Display: 1024x768 resolution

Hard Drive Free Space¹: 7200 RPM; 40 GB for Worldwide

Internet Connection: Broadband Internet connection for online download of program updates. Windows Internet Explorer 6 or newer.

Preferred

Operating System: Microsoft Windows® XP 32-bit, Windows Vista 32-bit and 64-bit, Windows 7 32-bit and 64-bit.

RAM: 1 GB

Display: Higher than the minimum.

Hard Drive Free Space¹: Higher than the minimum.

Internet Connection: Broadband Internet connection for online download of program updates. Windows Internet Explorer 6 or newer.

¹Hard disk space requirements vary depending on coverage area and data installed.

Yes you can. When installing the DVD, you'll get to choose which applications you want to install. If you only want to install FliteDeck, check the box next to FliteDeck and leave all other applications unchecked.

Yes, the DVD updates will continue to update the data used by JeppView 3 and FliteDeck 3.

No. Due to the increased size of the terrain database used by JeppView 4, downloading the update is not possible.

To update the data used by the applications, you can download the updates or create an UpdatePack on another computer. To install the applications, the DVD must be used. However, if you have an 8GB or larger USB flash drive (memory stick) and another computer with a DVD reader, you can copy the contents of the DVD to the USB flash drive and use it to install the applications.

NOTE: Due to the large size of the new terrain data for JeppView 4, UpdatePacks will not update the terrain data. The DVD must be installed on the computer in order to load the new terrain data.

If you have JeppView 3 on your computer, the DVD will attempt to install JeppView 4 alongside of it. JeppView 4 includes updated 9 arc second terrain data that is approx. 2GB larger than the terrain data used by JeppView 3. Some computers, including EFBs such as the CMC1100, may not have enough free space on the destination drive to accommodate JeppView 4. If you are using an EFB with FliteDeck and don’t need to have JeppView 3 on your computer, but wish to continue using the DVDs to update the data, you can uninstall JeppView/FliteDeck3 and then reinstall only FliteDeck using the DVD.

If you still want to have both JeppView and FliteDeck on the computer, you will either need to free up additional space on the destination drive or use one of the alternate methods for updating your EFB:

• Connect the EFB to the Internet and download the updates.
• Update a "host" computer by using the DVD or downloading the updates. Then, create an UpdatePack for the EFBs.

The download and UpdatePack methods will not update the terrain data to the new version. However, you can download a separate installer for updated terrain data that has been converted to the JeppView/FliteDeck 3.x format. Use the following URL to obtain this terrain installer:

www.jeppesen.com/terrain

Yes you can.

To uninstall JeppView 4 or JeppView 3 while leaving other applications such as FliteDeck and FliteStar installed:

1. Insert the Jeppesen Program and Data Disc, then select 'Add or Remove applications' at the bottom of the menu.
2. Uncheck either JeppView 3.0 or JeppView 4.0 and leave any other applications you still want checked. Do not deactivate if you will be leaving other Jeppesen applications installed that use the same serial number.

    You can also do this from Control Panel, without inserting the Jeppesen Program and Data Disc:

1. Go to Add/Remove Programs in Control Panel (Programs and Features for Windows Vista/7).
2. Click on Jeppesen Program and Data Installation, then click Remove.
3. Click on Add or Remove Jeppesen Program and Data Installation applications, then click Next.
4. Uncheck either JeppView 3.0 or JeppView 4.0 and leave any other applications you still want checked. Do not deactivate if you will be leaving other Jeppesen applications installed that use the same serial number.

NOTE: Although you can uninstall JeppView 4 while leaving JeppView 3 installed, the next time a Jeppesen Program and Data Disc DVD is loaded onto the computer, JeppView 4 will be reinstalled. 

When JeppView 4 is installed, it will use the existing serial number that was entered into the computer when JeppView 3 was installed. You will not be able to use two different serial numbers and subscriptions for JeppView 3 and JeppView 4.

If the changed charts are not yet effective:

1. Right-click on the airport in the Airport List and select Print.
2. Click the Trip Kit Items button at the bottom-left of the Print window.
3. Check the box next to Terminal Charts.
4. Select Future Effective Only from the drop-down list.
5. Click OK.
6. Select the Printer you'd like to use or Jeppesen Format if you want to print the charts two-per-page, on both sides, or if you are using Jeppesen Paper.

If the changed charts are already effective:

1. Click on the Chart Compare tab.
2. Click the Filters button at the top-right of the Airport List, then select Show/Hide Chart Types...
3. Uncheck Include deleted charts at the bottom of the Chart Types window, then click Done.
4. Locate the airport in the Airport List, then right-click on the airport and select Print.
5. Click the Trip Kit Items button at the bottom-left of the Print window.
6. Check the box next to Terminal Charts.
7. Select Current from the drop-down list.
8. Click OK.
9. Select the Printer you'd like to use or Jeppesen Format if you want to print the charts two-per-page, on both sides, or if you are using Jeppesen Paper.