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Technical support - JeppView 3

JeppView provides the capability to view and print Jeppesen terminal charts and enroute maps from a desktop or portable computer. It is intended for use in the ground environment. 

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Notice!

Important information regarding a change to the JeppView/FliteDeck3 and NavSuite electronic chart data discs beginning cycle 04-2012 (Issue Date 17 Feb 2012). Please refer to the following page on our web site for details:

http://www.jeppesen.com/dvd

 


 

2012 Political Boundaries Update

Please close JeppView and any other Jeppesen applications, then download and run the following file to update the political boundaries. This will also update the political boundaries for other Jeppesen applications that are installed on your computer.

 

2012VPLBoundaryUpdate.exe  (29.7 MB)

Related documents

JeppView User's Guide
JeppView Quick Start Guide
NavSuite Quick Start Guide
Text Installer
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This error will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

Related documents

Text Installer
JeppView FliteDeck Quick Start Guide
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These errors will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

Related documents

Text Installer
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First, make sure the airport filter is not enabled. To access the airport filter, select the Filter button at the bottom of the Airport List.

If the airport filter is not enabled and airports do not appear in the list, try resetting the window by selecting View - Reset List Windows at the top of JeppView.

If airports still do not appear in the list, close JeppView, navigate to the directory where JeppView is installed, and delete the JeppView.ssf file. Then, reopen JeppView and check the airport list. Please note, if you delete the JeppView.ssf file, you will need to re-select your Favorite Airports.

If airports still do not appear in the list, please contact Technical Support for further assistance.

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Please make sure any Internet security, firewall, or anti-virus programs are either disabled or configured so they do not interfere with the program. Then, download the update again. If you are using a wireless Internet connection, make sure the signal strength is excellent.

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The Jeppesen Update Agent is failing, and red exclamation marks appear next to "Performing Speed Test" and "Checking for Updates".

This can occur if another application on your computer is preventing the Jeppesen Update Agent from downloading the updates. It is usually caused by the NOD32 Antivirus software. If you have the NOD32 software installed on your computer, you may need to configure it to exclude the Jeppesen Update Agent from being monitored. Please see the document below for instructions on how to add exclusions to NOD32.

Related documents

Adding Exclusions to NOD32
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Reinstall the Electronic Chart Data disc 1 and 2.

If you do not have ECD disc 1 and 2 and you usually perform your JeppView3 updates online, browse to the Jeppesen directory, open the Downloads folder and rerun the setup.exe on the latest update to reinstall it.

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If the terminal charts database is more than 10 weeks out of date, the charts will not be displayed. Please update the terminal charts by clicking File > Check for Updates or inserting the current update disc.

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Verify that your JeppView subscription has not expired.  If it has expired, you may contact Customer Service at 1-800-621-5377 to renew your subscription.

If your subscription has not expired, make sure the correct serial number is displayed after clicking “Get Update” in the Jeppesen Update Agent page.  If the incorrect serial number is displayed, browse to the directory where JeppView is installed, run the Deactivate.exe file, reopen JeppView and type in the correct serial number.

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JeppView has not been properly activated.  Reopen JeppView and follow the prompts to activate the software.

If this is a new installation on Windows Vista and you have already activated the software, close JeppView, right-click on the JeppView icon on the desktop and select “Run as administrator.”  Follow the prompts to activate JeppView again and then perform an online update.  This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible JeppView Program and Electronic Chart Data CDs.  Once these are received, uninstall JeppView and reinstall with the new CDs.

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Deactivate JeppView on any computers that are no longer being used.  You can do this by browsing to the directory where JeppView is installed and running the Deactivate.exe file.  If you continue to receive this error message or if you do not have access to a computer that needs to be deactivated, contact the Technical Support department. Our contact information can be found on the left side of this web page.

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If you are a new JeppView subscriber and this is the initial installation enter the coverage code(s) provided on your software packaging.

Also, verify the correct JeppView serial number is displayed.  If it is not the correct serial number, close out of the installer program, browse to the directory where JeppView is installed, run the Deactivate.exe file, reopen JeppView and type in the correct serial number.  Close JeppView and rerun the Electronic Chart Data CDs.

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Close the JeppView program installer.  Go to www.jeppesen.com/jsum/download and install the Jeppesen Services Update Manager program.  Once complete, re-run Electronic Chart Data CDs 1 and 2.

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Turn off any nVidia nView, DigitalPersona Biometric or HardCopy programs running on your computer.  These three software programs have been known to cause JeppView to freeze or result in 99% CPU utilization.

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1.  Close JeppView

2.  Navigate to the directory where the software is installed (i.e. C:\Program Files\Jeppesen\JeppView3).

3.  Run the Deactivate.exe file.

4.  Deactivate the program using one of the three available methods (Internet, web site, or over the phone).

5.  Reinstall Electronic Chart Data Disc 1 and Disc 2, and enter the software serial number when prompted.

6.  Open JeppView again.

7.  Follow the prompts to activate the software.  The computer now has the same serial number but different site code and site key.

8.  Repeat steps 1-7 on any other computers sharing the same site key.

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After planning a route and hovering the mouse over the course line, a text box will appear with departure airport, destination airport, total route distance, fuel burned and time enroute.  The fuel burned and time enroute information was mistakenly included in JeppView and should not be displayed.  The data is based on a generic aircraft model that cannot be changed or accessed.  For flight planning features please browse our variety of professional products including FliteStar, Jeppesen Internet Flight Planner and JetPlanner.

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First, ensure that your Windows account has full administrator rights. If so, and the operating system being used is Windows Vista, close JeppView, right-click on the JeppView icon on the desktop and select “Run as administrator.” Follow the prompts to activate JeppView again. This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible JeppView Program and Electronic Chart Data CDs. Once these are received, uninstall JeppView and reinstall with the new CDs.

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Resolution 1: Look at the CD/DVD and clean it, check for scratches, and use compressed air to clean out the CD/DVD drive.

Resolution 2: Try installing the disk on another computer (preferably a different model). If the problem persists, then the disk is defective and must be replaced.

Resolution 3: Update the CD/DVD drive firmware. Search the computer manufacturer’s website for the Technical Support/Downloads/etc. section and search for “DVD, CD-ROM, firmware update” or similar search using the specific computer model number. Install the updated firmware, reboot the computer and run the disk again.

Resolution 4: Perform all Windows Updates available for the computer. Go to www.windowsupdate.com and download ALL available updates – both optional and required. Reboot the computer, go back to www.windowsupdate.com and install any newly available updates. Reboot the computer and run the disk again.

Resolution 5: If the problem persists, contact Customer Service at 1-800-353-2107 for a replacement disk.

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As of June 27th, 2008, JeppView MFD customers now have the option of installing FliteDeck. When Electronic Chart Data CD 2 is installed, it will detect if FliteDeck is installed. If FliteDeck is not installed, it will present the user with the option to install it. If JeppView MFD is instead updated online, the user will be presented with a dialog box after selecting Check for Updates. If the user checks the "Do not ask me again" box at the bottom, he/she will no longer get the prompt to install FliteDeck.

Navigate to the registry key HKEY_CURRENT_USER\Software\Jeppesen\UpdateClient\Startup "DontAskFD" and set the value of “DontAskFD” to “0”. Close FliteDeck and perform another update.
CAUTION: Modifying the incorrect registry key can cause severe problems. Contact Technical Support at 1-800-732-2800 24 hours a day for assistance.

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Microsoft Office 2007 has been installed and has overwritten files that the tutorial requires. Reinstall the JeppView/FliteDeck Interactive Training by downloading it from jeppesen.com or by clicking on the link below.

Related documents

JeppView/FliteDeck Interactive Training
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1. Close JeppView/FliteDeck.
2. Navigate to the directory where the software is installed (i.e. C:\Program Files\Jeppesen\JeppView3).
3. Run the Deactivate.exe file.
4. Deactivate the program using one of the three available methods (internet, website, or over the phone).
5. Open JeppView/FliteDeck again.
6. Enter the software serial number when prompted.
7. Follow the prompts to activate the software. Disregard any error messages pertaining to “magnetic variation table”, etc.
8. Re-run JeppView/FliteDeck Electronic Chart Data CDs #1 and #2. The serial number has now been changed and the appropriate charts installed.

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As of cycle 04-2012 (Issue Date 17 Feb 2012), we have consolidated all of the program and data update discs onto a single DVD, labeled Jeppesen Program and Data Disc. The disc also contains a new version 4.0 of JeppView for Windows.

For more information about the new DVD disc, please visit www.jeppesen.com/dvd .

For more information about JeppView 4, please visit www.jeppesen.com/jv4 .

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If you have JeppView 3 on your computer, the DVD will attempt to install JeppView 4 alongside of it. JeppView 4 includes updated 9 arc second terrain data that is approx. 2GB larger than the terrain data used by JeppView 3. Some computers, including EFBs such as the CMC1100, may not have enough free space on the destination drive to accommodate JeppView 4. If you are using an EFB with FliteDeck and don’t need to have JeppView 3 on your computer, but wish to continue using the DVDs to update the data, you can uninstall JeppView/FliteDeck3 and then reinstall only FliteDeck using the DVD.

If you still want to have both JeppView and FliteDeck on the computer, you will either need to free up additional space on the destination drive or use one of the alternate methods for updating your EFB:

  • Connect the EFB to the Internet and download the updates.
  • Update a "host" machine by using the DVD or downloading the updates. Then, create an UpdatePack for the EFBs.

The download and UpdatePack methods will not update the terrain data to the new version. However, you can download a separate installer for updated terrain data that has been converted to the JeppView/FliteDeck 3.x format. Use the following URL to obtain this terrain installer:


http://www.jeppesen.com/terrain

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To view the many benefits of JeppView and to order it, please visit one of the following web sites:

JeppView - Personal Aviation

JeppView - Business Aviation

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JeppView is compatible with the following operating systems:

  • Microsoft Windows XP with Service Pack 3 or greater *
  • Microsoft Windows Vista (32- and 64-bit) with Service Pack 1 or greater *
  • Microsoft Windows 7 (32- and 64-bit) *

* JeppView is not supported on non-English versions of Microsoft Windows

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  MinimumRecommended
Device Desktop, Notebook, or Tablet PC Desktop, Notebook, or Tablet PC
Operating System
(English Only)
  • Microsoft Windows XP SP3
  • Microsoft Windows Vista (32- and 64-bit) SP1
  • Microsoft Windows XP SP3
  • Microsoft Windows Vista (32- and 64-bit) SP2
  • Microsoft Windows 7 (32- and 64-bit)
Browser Microsoft © Internet Explorer 6 or higher Microsoft © Internet Explorer 7
Processor 1 GHz or higher processor (32- or 64-bit) 2 GHz or higher processor (32- or 64-bit)
Memory 1 GB RAM or higher 2 GB RAM or higher
Display VGA 800x600, 16-bit color display VGA 1280x1024, 24-bit color display
Graphics Processor 32 MB video card 64 MB video card
I/O Interfaces
  • 8x CD-ROM drive
  • 8x DVD reader
  • 24x or greater CD-ROM drive
  • 8x or greater DVD reader
Modem Broadband Internet Connection
(for online download of updates)
Broadband Internet Connection
(for online download of updates)
Free Hard Drive Space*
(U.S.- 48 States coverage)
 
JeppView: 2.0 GB
FliteDeck: 2.1 GB
JeppView & FliteDeck: 2.2 GB
Higher than the minimum requirement
Free Hard Drive Space*
(Europe IFR coverage)
JeppView: 2.0 GB
FliteDeck: 2.0 GB
JeppView & FliteDeck: 2.15 GB
Higher than the minimum requirement
Free Hard Drive Space*
(Europe VFR coverage)
JeppView: 2.0 GB
FliteDeck: 2.1 GB
JeppView & FliteDeck: 2.2 GB
Higher than the minimum requirement
Free Hard Drive Space*
(Worldwide IFR & VFR coverage)
JeppView: 2.5 GB
FliteDeck: 2.55 GB
JeppView & FliteDeck: 2.85 GB
Higher than the minimum requirement
Printer (optional) 300 dpi 600 dpi, 6 pages per minute, color
Input Device Pointer device, keyboard Same

 

* Hard disk space requirements vary depending on coverage area and data installed. The figures above are estimates, as the data changes on a regular basis.

 

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At this time, JeppView must be installed using CDs. However, once JeppView has been installed, you can download the database and application updates over the Internet.

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There are three methods for updating JeppView; download, CDs, or UpdatePack.

 

The most convenient way of updating the JeppView database is to download the updates by selecting File > Check for Updates. This can be done anywhere in the world, as long as an Internet connection is available. You can choose to add an optional CD revision service to your subscription for an additional fee, in which case a set of revision CDs will be mailed to you every two weeks. You might prefer to update your entire subscription only on your desktop PC, and then transfer the updated information to your in-cockpit computer using a USB memory device. This is the purpose of the UpdatePack feature in JeppView. It gives customers with multiple machines an easy way to copy Jeppesen programs and data from one machine to another.

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A standard license allows for four simultaneous installations, but multiple licenses can be purchased if you would like to install it on additional computers. You can uninstall and move JeppView to a new computer at your convenience.

If you decide to permanently remove JeppView from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall JeppView through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating JeppView: automatically over the Internet, by website, or by contacting Jeppesen Technical Support.

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To find the site key on your computer, open JeppView and select Help > Activation Information. This window will show the serial number and site key.

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If you decide to permanently remove JeppView from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall JeppView through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating JeppView: automatically over the Internet, by website, or by contacting Jeppesen Technical Support. After deactivating and uninstalling the application, you can install it on a new computer using the installation CDs.

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Yes. If you need access to enroute charts and approach plates outside your normal coverage area, please contact Jeppesen Sales Support to purchase a trip kit. You will find the contact information for Sales Support on the left side of the Contact Us Form. If you have Internet access on your computer, you will be able to download the additional coverage approximately one hour after placing the order.

 

 
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