Jeppesen Customers

Frequently Asked Questions

We've gathered some of the most frequently asked questions for you to peruse. Hopefully the answers provided will clarify any questions you may have. If at any time you need additional assistance, please don't hesitate to Contact Us.

General Site FAQ

Answers to questions including what browsers our site is optimized for, and what additional plug-ins you may need to download.

Shopping FAQ

Commonly asked questions concerning shopping online with Jeppesen.

Shipping FAQ

Commonly asked questions about shipping.

Products & Services FAQ

  • JeppAcademy FAQs

    Questions about Jeppesen Academy?


    Find information on some common questions regarding our VFR+GPS charts.

  • VFR Manual FAQ

    VFR Manuals are used in Europe. This is formerly known as the Bottlang Airfield Manual.

  • Order/Billing Management System Upgrade 2010

    Common questions concerning the Jeppesen Order/Billing system upgrade for our customers and our vendors.

  • CFI Renewal Online

    Have a question on CFI Renewals?

  • e-Link

    Questions about e-Link? Learn more here.

  • FliteStar

    Questions about our FliteStar product? Get your questions answered here.

  • Jeppesen Internet Flight Planner (JIFP)

    Jeppesen Internet Flight Planner FAQ

  • NavSuite FAQ

    Find out more about how to bundle and save with NavSuite.

  • IFR Paper Services

    Answers to the most commonly asked questions regarding IFR Paper Services.

  • FliteStar 9.5

    Commonly asked questions regarding the FliteStar 9.5 upgrade.

  • Jeppesen Mobile

    This section answers many of the frequently asked questions about Jeppesen Mobile. As we receive more and more feedback from customers, FAQs will be updated. Users are strongly encouraged to provide feedback to Jeppesen.

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