From a standpoint of working with Jeppesen, they are very, very good in customer support, that's about the best way to put it. They are an excellent, excellent provider. I can't emphasize (enough) the importance of having a good, solid transition from paper to glass. And the pilots have readily accepted it. It's been almost seamless. You get the same picture on a piece of paper – you get the same picture on the glass. And, the ease of accessing all of the information has been received (with) very, very positive comments from the pilots.

– Continental Airlines

The new Jeppesen EFB takes advantage of technology, as opposed to just representing paper on a computer, it takes it to the next level and truly uses the technology to make a better product than paper – at the same time bringing additional new features to increase situational awareness and clearly enhance safety in the long run.

– Southwest Airlines

The feedback all along has been very positive in terms of being able to be involved in the process and certainly (we) have appreciated Jeppesen's willingness to go out and thoroughly understand how does an airline pilot work in his work environment on a day-to-day basis.

– Southwest Airlines