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Date of Last Revision: 01 June 2008


Your California Privacy Rights

Under California law, customers who are California residents are entitled to annually request and obtain information about the personal information we shared, if any, with other businesses for their own direct marketing. If applicable, the information would include the categories of personal information and the names and addresses of those businesses with which we shared personal information for the immediately prior calendar year. To make such a request, please send an email to Written requests may be sent to the Jeppesen, Attention: Chief Counsel, 55 Inverness Drive East, Englewood, CO 80112-5498.  Please note that not all information sharing is covered under the California law, and only information on covered sharing will be included in our response.


This privacy policy (“Policy”) applies to the collection, use, and disclosure of personal information by Jeppesen Sanderson, Inc. or any of its subsidiaries or affiliates ("Jeppesen", "we" or "us") when you use our Web sites operated by Jeppesen that link to this Policy including and (the “Sites”), and the services associated therewith.  Please take a moment to read this Policy to learn more about our information practices. When you use the Sites you are interacting with a United States based company and the Sites are intended to meet the laws of the United States.


We reserve the right to change the provisions of this privacy policy at any time by posting the revised Policy on the Sites and indicating on the Policy the date it was last updated.  We encourage you to review this Policy whenever you visit our Sites to determine if any changes have been made and to make sure that you understand how personal information you provide will be treated.


As used herein, the term “personal information” means information that specifically identifies an individual (such as user’s name, address, e-mail address, telephone number or other identifier that permits the physical or online contacting of a specific individual) or that is associated with an identifiable person (such as demographic information or information about a person’s activities when such information is linked to personally identifying information).  Personal information does not include “aggregate” information, which is data we collect about the use of the Sites or categories of Sites users, from which any personal information has been removed.  We collect aggregate data for a number of purposes, including helping us understand trends and user needs so that we can better consider new publications, products and services, and tailor existing publications, products and services to user desires. This policy in no way limits or restricts our collection of aggregate information.


We may collect personal information in a number of ways when you visit our Sites or use the various services available on our Sites.  We may collect certain information you voluntarily provide to us which may contain personal information. For example, if you register for the Sites, we may collect your name, address, email address, telephone number, date of birth, and city and country and we may collect other demographic information that you provide.  Personal information may also be collected if you purchase products or services using the Site or provide such information in your profile or in connection with leaving comments, posting content, sending an email or message to another user or participating in any interactive areas or features on the Sites. 

In addition, from time to time we may collect demographic, contact or other personal or demographic information you provide in connection with your participation in surveys, contests, promotional offers and other activities on the Sites.

We may also receive information from third parties with whom we have business relationships. If we combine this information with the other personal information we have collected, this Policy governs our use and disclosure of such information.


Our Sites are not designed for, nor do we knowingly collect, personal information from children under the age of 13.  If you are under 13 years of age, please do not provide your personal information to us.


Jeppesen abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.  The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.


The Sites and some services and advertisements on our Sites, may contain “cookies.”  A cookie is a piece of data that is stored on your hard drive and records your preferences and other data about your visit to the Sites. If we combine cookies with or link them to any personally identifiable information, we will treat this information as personal information; otherwise it is treated as and used in the aggregate. Clear gifs (also know as web bugs or web beacons) may also be used on the Sites or in emails relating to the Sites.  Clear gifs are small, invisible graphic images that allow the collection of certain information and monitor user activity on the Sites.  We use cookies, clear gifs, frames, server log analysis and other technology to customize your experience with our Sites.  Most internet browsers will allow you to erase cookies from your hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. If you block cookies, some portions of the Sites may not function properly.

We do not control cookies in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology.  We may also use a third party advertising company to display ads on the Sites.  These companies may use information about your visits to this and other web sites in order to provide advertisements on the Sites and other Web sites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please click here.


In general, we use personal information we collect to facilitate your use of the Sites, to provide you with information, products and services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to administer and assist us with the operation of the Sites and of our business, and for the purpose for which the information was provided. For example, we may use the information we collect to:

  • customize your Jeppesen homepage;
  • contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
  • provide you with the services, products or information you requested, process payments and complete any transactions in connection therewith;
  • respond to your emails, submissions, comments, requests or complaints;
  • contact you about our or a third party’s products, services, activities, events, promotions or offers and for other marketing, informational, product development and promotional purposes; and
  • request feedback and to enable us to develop, customize and improve our information and services.


If we collect any personal information, we share and disclose such personal information only as described in this Policy (as amended from time to time).  We may share personal information with third party vendors, consultants and other service providers who are engaged by or working with us in connection with the operation of the Sites or performing any services on our behalf.  For example, we may use a third party to screen certain content before it is posted to the Sites.  In addition, we may offer various features through a third party service provider.  When you use these services, you are providing information directly to the provider of these services, and the provision of such information is subject to such party’s own privacy policy. We are not responsible for any information you provide to these parties directly, and we encourage you to become familiar with their practices before disclosing information directly to such third parties with which you come into contact.

We also may disclose personal information when we are required to or we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this privacy policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers' rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of our Site; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of personal information. In addition, information about our customers, including personal information, may be disclosed or transferred as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of the Company.

The Sites may contain links to other sites, or other interactive forums hosted by a third party. Please be aware that although we may participate in or utilize such other sites, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Sites and to read the privacy policies of any Web site that collects personally identifiable information. Similarly, if you entered the Sites through another Web site, we are also not responsible for the privacy practices of that site, and you should review the privacy policy of the originating site before providing any personal information to that site. This privacy policy applies solely to information collected by us.

Online Communities


The Sites may include certain online communities and other interactive features, such as user profiles, forums, message boards and chat rooms.  You may be asked to choose a user or member name and password in order to participate in certain features of the Services, which will be available to the general public while you participate in some features of the Services, such as the online communities.  Please do not use your real name.  Information you post in such public areas of the Sites is publicly available and may be viewed by and shared with other users. You can restrict user access to certain information through the privacy preferences setting on your account.  However, although we strive to use commercially reasonable efforts to implement these privacy preferences, no system or security measure is perfect or impenetrable.  You should always be cautious when giving out personal information to others in public online forums.  We are not responsible for protecting such information that you may disclose to third parties through the Sites (e.g. sending your contact information to another user through the chat service).  


We strive to protect personal information while it is under our control.  Your account information is accessible online only through the use of a password.  To help protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person.  You are responsible for all uses of the Sites by any person using your password.  Please advise us immediately if you believe your password has been compromised or misused.


You may "opt out" to not receive promotional and marketing emails by viewing your profile on the My Jeppesen link.  Please note, however, that as long as you maintain an account, you may not "opt out" of receiving service or account-related emails from Jeppesen.


If you would like to verify, correct or delete any personal information we have collected or if you have any questions or concerns regarding this Policy or Jeppesen’s treatment of personal information, please contact us at, or by writing to us at Jeppesen, BGA Sales & Service, 55 Inverness Drive East, Englewood, CO 80112.You may also correct certain information by using the “Account” and “Profile” section of the Sites.  Please note that in certain circumstances, we may not, or may not be able to, remove or change certain information.  When we receive formal written complaints at this address, it is Jeppesen’s policy to contact the complaining user regarding his or her concerns.  For SafeHarbor related concerns, if we are unable to reach a resolution, we will utilize a third party independent recourse mechanism to investigate and resolve the dispute.


Terms & Conditions

Questions concerning these terms and conditions need to be sent via our feedback form using the link below or by contacting us using the information to the left.

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