Dispatch Resource Management

Airline Dispatcher Human Factors Training Course

As the counterpart to our Cross Culture Error Management course for pilots, our Dispatch Resource Management course will provide you with the tools to prevent incidents and improve dispatch team performance through coordination and communication. Students learn to:

  • Resolve airline dispatcher conflicts
  • Manage common threat and error (TEM) techniques 
  • Improve cockpit resource management (CRM) for dispatchers

Students will also learn about the interpersonal relationships and coordination requirements involved in decision-making and communication within the AOC. the course focus is on prevention of aviation incidents and accidents by improving team performance and communication. In addition, this training is mandatory in the United States and other ICAO member states due to the importance of operational safety.

To learn more, download the Dispatch Resource Management printer friendly document.

Our Dispatch Resource Management course provides you with a number of educational advantages, including:

  • Dispatcher-focused tools and insights
  • Stress management and error avoidance
  • Aviation incident and accident prevention techniques
  • Human interaction management and coordination
  • Aircraft incident case study analysis and discussion

Graduates receive a comprehensive package of training and reference materials, including:

  • Charts, maps and navigational information
  • A Jeppesen graduation certificate

Course Title 

Course Length 

Tuition per Student

Initial Training (DRM)

1 Days


Recurrent Training (IFP-2)

1⁄2 Day



1. Read through the “Course Details” document in full and contact us with any questions. 

2. Complete online registration for at www.jeppesen.com/trainingregistration.

3. After receiving your registration Jeppesen will then issue you a visa invitation letter if required, and then contact you to arrange course payment.

4. Once a course payment has been received, Jeppesen will then ship you out a student kit (Jeppesen flight bag full of course notes, reference publications, test prep software/books, flight planning calculator, etc).  Jeppesen will then work with you via phone and e-mail support on preparation study.  *Preparation study is the top suggestion of past graduates for incoming students.  Do not make the mistake of waiting until class to begin your study, as you will not get the most from your training experience – regardless of your background.

To learn more about Airline Operations Control (AOC) training from Jeppesen, please:


Copyright © 2019 Jeppesen All rights reserved. Site Map | Privacy Policy | Terms of Use | Careers | Store | About Us | Contact Us | Find us on
Provide your Feedback

Do you want to take our survey and help us improve?

Yes No, thank you