Passenger Recovery

Course Description

Audience
This course addresses experienced day of operation controllers who wants to gain in-depth knowledge of how to use Jeppesen Passenger Recovery. People from the commercial area of an airline may also benefit from the course by seeing how passenger service can be improved on day of operation.

Prerequisites
Introduction to Fleet Tracking

Duration
1 day

Course goals
This course gives you a thorough introduction to Jeppesen Passenger Recovery. After completing the course you will be able to:

• work with Jeppesen Passenger Recovery in the Jeppesen Fleet Tracking environment
• use Jeppesen Passenger Recovery for evaluating how different recovery options will affect the passengers
• analyze the optimal passenger re-booking strategy for a given recovery option
• use Jeppesen Passenger Recovery for creating passenger friendly adjustments to an existing recovery solution.

Course topics

• Controlling solutions
  • cost function
  • parameters
• Business rules
• Using Jeppesen Passenger Recovery
• Processes
• Understanding the passenger impact report
• Recovery option implementation

All exercises are done using a generic flight data and rule set (Jeppesen Airlines).