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Our locations


Göteborg
Phone: +46 31 720 81 00
Fax: +46 31 720 81 20
E-mail: training.crew@jeppesen.com

Montreal
Phone: +1 514 282 1800
Fax: +1 514 282 1750
E-mail: training.crew@jeppesen.com

 

 

Crew Academy Course Paths & Prerequisites

User Roles

The support team roles are used to describe the roles (not persons) needed in the customer's organization in order to build the right competence and to meet the Jeppesen project and maintenance organization during the implementation and after the hand over. In some cases, one person will take on two support team roles.


A Planner creates, optimizes, maintains and publishes resources, trips or rosters while maintaining minimal cost. A planner has a good understanding of the planning problem and uses both manual and automatic functionality in the Crew & Fleet management system to solve the planning problem.

Typical Tasks & Responsibilities

  • Interfaces - making sure that data is “right”
  • Scheduling / Planning
  • Setting up data needed

Skills & Experience

  • Planning experience
  • Computer literate
  • Business knowledge

 

 

 

 
Product Introduction
(1 day)
Pairing  |  Rostering  |  Manpower
 

Product I
(2 days)
Pairing  |  Rostering  
Manpower I - Leave  
Manpower I - Training
 

Product II *
(2 days)
Pairing  |  Rostering
Manpower
    
Pairing Optimization
(2 days)


* Customized course

A Tracker manages recovery of disrupted rosters while maintaining minimal cost. A tracker has a good understanding of the planning problem and disruption situations and uses the functionality in the Crew & Fleet management system to solve the tracking problem.

Typical Tasks & Responsibilities

  • Maintaining rosters
  • Evaluate consequences of changes
  • Inform crew/hotel/transportation

Skills & Experience

  • Tracking experience
  • Computer literate
  • Business knowledge


 
 

 
Product Introduction
(1 day)
Tracking  |  Integrated Recovery

Product I
(2 days)
Tracking Enterprise (3 days)
Tracking Classic (3 days)
Passenger Recovery
Passenger Recovery for Station Managers
Fleet Recovery  |  Crew Recovery

Product II *
(2 days)
Tracking Enterprise

 


* Customized course

An Expert User has a good understanding of the planning process, the IT environment and how to utilize and update the Crew & Fleet management system.

Typical Tasks & Responsibilities

  • Handling end-user support
  • Supporting Development
  • Reporting Bugs
  • Specifying CR
  • Testing SP /CR
  • Maintaining Step by Step

Skills & Experience

  • Senior Planner
  • Technical Interest
  • Good communication skills


 
 

 
Product Introduction
(1 day)
Pairing  |  Rostering  |  Manpower
Tracking  |  Integrated Recovery

Product I
(2 days)
Pairing  |  Rostering    
Manpower Leave  | Manpower Training
Tracking Enterprise (3 days)
Tracking Classic (3 days)
Passenger Recovery
Passenger Recovery for Station Managers
Fleet Recovery  |  Crew Recovery

Product II *
(2 days)
Pairing  |  Rostering
Manpower  |  Tracking Enterprise

Pairing
Optimization

(2 days)
    Mercurial
(1 day)
    Crew & Fleet Avocado
(1 day)


* Customized course

A System Administrator makes sure that the Crew & Fleet management system runs smoothly, that backups are made regularly and that the operating system is properly configured.

Typical Tasks & Responsibilities

  • Maintaining Infrastructure (Oracle, NFS, Exceed)
  • Supporting Hardware & System
  • Updating CARMSYS (Service Packs)

Skills & Experience

  • System Administration skills in general

 

A Developer customizes the user interface and planning/tracking functionality, develops and maintains rules, cost functions, quality constraints, reports and scripts.

Typical Tasks & Responsibilities

  • Maintaining Data Interfaces
  • Developing & Maintaining :
  • Rave code
  • Report code
  • GUI
  • Maintaining Functional Reference

Skills & Experience

  • Minimum 12 months of real life object oriented programming experience
  • Experience in UNIX/Linux
  • Willing to learn & understand the airline business
  • Good communication skills


 
 

 
Product Introduction
(1 day)
Pairing  |  Rostering  |  Manpower
Tracking  |  Integrated Recovery

Product I
(2 days)
Pairing  |  Rostering   
Manpower Leave  | Manpower Training
Tracking Enterprise (3 days)
Tracking Classic (3 days)
Passenger Recovery
Passenger Recovery for Station Managers
Fleet Recovery  |  Crew Recovery

Crew & Fleet Avocado
(1 day)
Optional, but recommended as overview course


Pairing
Optimization
(2 days)
     Rave I
(3 days)
     Infrastructure Introduction(1 day)      Mercurial
(1 day)
     Python
(2 days)


Rave II
(2 days)
     PRT I
(2 days)
     Studio GUI Configuration
(2 days)

Rave for Pairing Optimization
(2 days)
     Rostering
Optimization

(Weighted Fair Share)
(2 days)
     Rostering
Optimization

(Strict Seniority)
(3 days)
         PRT II
(2 days)
     Python in Studio
(3 days)

A Business Analyst has a strong understanding of the airline business and how it relates to the planning process. A Business Analyst creates long term forecasts and simulations to identify possible process or agreement changes to improve crew resource utilization.

Typical Tasks & Responsibilities

  • Developing Planning Process
  • Running What if scenarios
  • Submitting CR

Skills & Experience

  • Analytical mind set
  • In depth business knowledge
  • Understands the planning process
  • Capable of running what if scenarios in the Carmen tools

 

 
Product Introduction
(1 day)
Pairing  |  Rostering  |  Manpower
Tracking  |  Integrated Recovery

Product I
(2 days)
Pairing  |  Rostering  
Manpower Leave  | Manpower Training
Tracking Enterprise (3 days)
Tracking Classic (3 days)
Passenger Recovery
Passenger Recovery for Station Managers
Fleet Recovery  |  Crew Recovery

Optimization Methods Introduction
(1 day)
     Crew & Fleet Avocado
(1 day)


* Customized course

Project Manager

Typical Tasks & Responsibilities

  • Prioritizing CR
  • Planning implementation project’s tasks & activities & training
  • Holding weekly internal meeting

Skills & Experience

  • Team leading skills
  • Technical & Business understanding
  • Trained Project Manager with minimum 5 years of experience

 

 
Product Introduction
(1 day)
Pairing  |  Rostering  |  Manpower
Tracking  |  Integrated Recovery

Product I
(2 days)
Pairing  |  Rostering  
Manpower Leave  | Manpower Training
Tracking Enterprise (3 days)
Tracking Classic (3 days)
Passenger Recovery
Passenger Recovery for Station Managers
Fleet Recovery  |  Crew Recovery

Optimization Methods Introduction
(1 day)
     Crew & Fleet Avocado
(1 day)


* Customized course

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