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Swiss International Air Lines up and Running With JCT
The beginning of October marked another milestone for Jeppesen Crew Management Solutions. Swiss International Air Lines, users of Jeppesen Crew Pairing, Rostering, Manpower Planning and FRM for many years, went live with a critical crew solution: Jeppesen Crew Tracking (JCT). To replace a crew tracking solution in a 24/7 operation is a sensitive change, but enabling change was actually a key reason for the installation in the first place:
"The pace in which the market is evolving is increasing for each year and requires us to not only deal with change, but excel in initiating and driving change as well", says Daniel Silvestri, Head of Operations Planning at Swiss International Air Lines. "The change management capabilities built into RAVE and the integration potential between crew planning and crew tracking systems were key reasons behind selecting Jeppesen for this important part of our operation", he adds.
A crew tracking solution is used for ensuring legality, feasibility, managing costs and quality aspects of crew rosters, from publication to day of operation. For Swiss, over 5500 crew are managed in JCT and the crew scheduling staff are automatically alerted on any crew related issues in the operation, whilst dispatching around 500 flights daily.
Please find more information here about Jeppesen Crew Tracking

A Successful 25th Users Conference in Lisbon
The 2018 Connect Crew and Fleet conference in Lisbon, hosted by TAP Air Portugal was a great success. With nearly 200 crew and fleet professionals representing 42 operators (and Jeppesen) from all over the world, this forum is the largest gathering of crew management expertise in the industry.
Some highlights from the presentations included British Airways talking about their switch from bid lines to Strict Seniority PBS, SAS describing the implementation of lifestyle bidding, SWISS reflecting upon the recent Crew Tracking go-live experience (see more above), UTair highlighting the benefits they have seen from implementing Crew Pairing, Qatar Airways presenting innovative prototyping on their FRM process and Cathay Pacific explaining the complexities of their 747 freighter pairing problem. It was a truly great conference, the 25th in succession, and we are all already longing for next year's event when the gathering will be located in Dubai.

Analysis Mode in CrewAlert Pro Explained (Short Video)
Analysis mode in CrewAlert Pro allows a user to quickly position to a 'virtual time' - and then perform detailed analysis of a situation using the Boeing Alertness Model BAM at that moment.
This can be used for analysis of predicted body clock time, sleep debt and investigating fatigue causes and safety performance indicators for a fatigue report, incident or accident. In this short video here you can see how the functionality is used for the Mangalore accident.
Please find more information here on safety performance indicators and the fatigue causes functionality in CrewAlert Pro. Enjoy.

Best Practice Fatigue Risk Prevention in Rostering
Practical and useful guidance on how to best reduce crew fatigue risk when constructing crew rosters from a given time table, and for a given amount of crew, is hard to come by. There are many considerations and complexities involved, and crew planners have only limited influence on what is being produced in, often, highly automated production processes. So what mechanisms and considerations are needed to manage risk in an efficient way? Please find here a PDF with our take on the current best practice for preventing and reducing fatigue risk in crew rostering. (Did we miss out on anything of importance? Drop us a email on and we will amend for our next version.)

Welcome Pobeda!
Pobeda, the Russian low-cost airline and subsidiary of Aeroflot, has decided to implement Jeppesen Crew Pairing, Rostering and the Boeing Alertness Model. Pobeda, meaning ’victory’ in Russian, is a fast-growing airline with its main hub at Vnukovo International Airport, and a current fleet of twenty Boeing 737´s with another 19 on order.
”Efficient, fast and safe crew scheduling is extremely important to us”, says Giorgi Tsilosani, Head of Jeppesen Crew Program at Pobeda. “Equally important, are the analytics capabilities that the Jeppesen solutions provide, feeding in to our decision making”, he adds.

Jeppesen Concert - Exciting Enhancements
Jeppesen Concert is the cloud based solution that operators can use, with any crew management solution, for assessing fatigue risk throughout the roster production process - and it is strengthening its position day by day. In just the last few months these capabilities have been added: Additional safety performance indicators to monitor and analyse, Faster processing of large data uploads; more than 1000 monthly rosters processed per minute, Improved interactive alertness plot with fatigue causes, Additional adapters further simplifying integration, Upgraded version of Qlik, allowing for even deeper insights into your data (video here).
Jeppesen Concert comes with a free two-month trial period when signing up for a subscription. Take the opportunity now to make a full assessment of your operation using the industry leading capabilities for predictions and reporting. Read more in this PDF and please contact us through this email for a trial.

Fatigue Management Seminar & Workshop
Please join Jeppesen FRM experts and a range of other international speakers & delegates to talk about the practical application of Fatigue Risk Management. Hosted by Integrated Safety Support, this event on 12-14 March includes a one-day seminar format followed by a two-day practical workshop focused on the aviation industry. A special ‘early bird’ pricing is in place until October 22nd only. Learn more about the event, the speakers & agenda, and ticket details via this link.

A Best Practice for Fatigue Risk Quantification 
Understanding and improving upon the situation for crew fatigue risk in an operation is of course greatly simplified with a well thought-through way of quantifying this risk. To some extent one can use fatigue reports, collected data and crew feedback after-the-fact, but what is the best practice metric for the fatigue risk in upcoming crew pairings and rosters to operate next month?
Please find here a PDF with background to proposed best practice metrics, assisting you to make a real difference for your overall fatigue risk.

IFTSSs Taking Off in Europe
When ICAO first introduced and encouraged operators to introduce Fatigue Management Systems back in 2011, they did so with a lot of consideration to the design, in order to create healthy drivers for change. It was widely recognised that regulatory flight and duty time limits will never fully align with our knowledge of human physiology. A given set of rules will for some operators, will allow high risk roster patterns to be planned and flown, while at the same time disallow productive and safe patterns. At times, compliance with a rule, in combination with operational constraints, may even lead to higher (!) fatigue risk for the crew.
In order to encourage operators to ‘patch up’ these rule weaknesses (which often comes at a cost), ICAO cleverly introduced a possibility for increased operational flexibility that could 'pay' for the changes needed to reduce fatigue risk. This higher flexibility is an approval to operate beyond the regulatory limits (a derogation) - provided that the operator can prove that this is done at the minimum at an equivalent level of safety. In Europe, EASA is now referring to these derogations as Individual Flight Time Specification Schemes (IFTSSs).
After a somewhat slow start, more and more operators are now actively improving their FRMSs and thereby also applying for derogations. The EASA process for approval and the current applications processed, are all openly reported on the EASA web page for Flexibility Provisions. A derogation can dramatically affect an operator's ability to reduce fatigue risk with maintained or reduced cost.

Air Nostrum to Use Advanced Mathematics
Air Nostrum, a regional operator in Spain with headquarters in Valencia and operating almost 50 aircrafts, has decided to implement Jeppesen Crew Pairing, Rostering and the Boeing Alertness Model (BAM).
”Producing best possible crew rosters is crucial from both a financial perspective as well as for attracting and retaining crew”, says José Montesinos Blasco, Financial Controller at Air Nostrum. ”With the advanced optimization technologies present in the Jeppesen crew solutions, we expect to achieve improved roster quality, overall lower costs and a significantly shorter planning process”, he adds.

Improved Integration in CrewAlert Pro
An increasing number of apps and crew management solutions send crew pairings and rosters directly to CrewAlert Pro for analysis by the Boeing Alertness Model. With the recent release of CrewAlert Pro 4.1.4 via the App Store, integration is now also available via file.
The new file extension is associated with CrewAlert on Apple devices, making it easier than ever to create, share and store complete scenarios, fatigue reports and modelling of incidents or accidents. The standard format includes sleep/wake logs, assessments, PVT results as well as demographic data and the rostered activities.
Regardless of the crew management solution used by your airline today, you are now capable of exporting data over file into CrewAlert Pro and can perform powerful analysis, what-if's and quantifications using BAM. Or why not attach a file to your roster publications/updates so that crew better can predict, prevent and reduce fatigue risk?

Boeing AnalytX at Farnborough
As the airline industry continues to evolve and innovate, the ability to capture complex data and translate it into meaningful insight for airline operators is critical. Boeing and Jeppesen has invested significantly in developing Boeing AnalytX to capture predictive, descriptive and prescriptive analytical data. These analytics are able to be transformed into business intelligence that can be applied to your operations to improve performance, safety, and economics.
Jeppesen CEO, Ken Sain recently had an opportunity to present the power of Boeing AnalytX while attending the annual Farnborough International Airshow. He focused on how analytics can be applied to an aircraft to deliver substantial value to the operation.
Boeing AnalytX offers three interrelated categories of analytics enabled products and services customers may easily mix and match to meet needs and goals. This video provides more information about Boeing AnalytX and the benefits of leveraging aircraft data and intelligence. If interested in learning more about how Boeing AnalytX can elevate your operations, please contact your Jeppesen representative.

Welcome BA CityFlyer!
BA CityFlyer, a wholly owned subsidiary of British Airways with their head office in Manchester and main base at City Airport in the heart of London, has decided to implement Jeppesen Concert and the Boeing Alertness Model for use in their fatigue risk management system.
“Concert will provide us detailed quantification and tracking of fatigue risk using industry leading science”, says Russell Harvey, Head of Operations at BA CityFlyer. ”Concert is also a quite powerful business intelligence platform enabling us to monitor a wide range of safety performance metrics across our entire crew management process and supports the ongoing development of our Fatigue Risk Management programme”, he adds.
More information about Jeppesen Concert can be found here. Please contact us over email for a demo and a trial.

EASA FTL/FRM Workshop in Cologne, May 24
The FTL/FRM Workshop arranged by EASA in Cologne at the end of May attracted 180 people and provided a lot of useful information. The full day event contained four panels with 23 different presentations from various stake holders and operators.
Among others, Finnair presented their process behind obtaining approval for reduced rest on LHR as an example of an Individual Flight Time Specification Scheme (ITFSS). From Jeppesen, we shared best practices for producing safe and efficient crew rosters, highlighting the importance of roster stability, allowing for crew influence, providing for diversity and how to best put BMMs to use in the crew management process. The picture here illustrates, via an adaption of Rasmussen's "space of possibilities", how BMMs can efficiently serve as a counter-gradient for improving the margins to unsafe conditions. The full Jeppesen presentation is available here as a PDF.
You can find all 23 presentations from the meeting via the EASA event page.

CrewAlert Pro now Shines on iPhone X
CrewAlert Pro, the most comprehensive app for fatigue risk management, has been updated to look absolutely stunning on iPhone X, utilising the full screen estate.
“We are constantly hard at work to refine CrewAlert Pro for the best experience by airline crew and FSAG members”, says John Gustavsson-Sangsta, Lead iOS Developer in the Scheduling Safety team at Jeppesen. “This new version contains a number of optimisations in usability and performance. The new format for iPhone X is particularly useful in landscape mode when viewing and working with the roster and scenarios”, he adds.
CrewAlert Pro contains an unlimited version of the Boeing Alertness Model and allows for fatigue predictions, data collection, developing fatigue mitigation strategies, analysis, fatigue reporting and many other features. CrewAlert Pro is available on the iTunes Appstore for a one-time fee of about $30. Enjoy.

Think Big, Start Small
Creating a well-functioning FRMS from scratch may seem like a daunting task. You will need to establish several new internal processes and deal with politics, but also acquire suitable and affordable tools supporting your analytic capability. Regarding the latter; did you know that you can start up an FRMS with some of the leading tools from Jeppesen at virtually no cost at all - and then upgrade as you require?
CrewAlert Pro, available for a one-time fee of just $30 on Appstore, contains a full version of the Boeing Alertness Model (BAM) and is a very powerful solution for a Fatigue Safety Action Group. Take a look here at the use-cases covered and drop us an email if you would like the specification for integrating CrewAlert Pro into your operation over a simple-to-implement interface. If you then add to the above the usage of Jeppesen’s free data collection, you have a very competent set-up using leading science at virtually no cost at all. Later, in case you would like to add more holistic analysis capability and suppress risk directly in your crew schedules produced, you can upgrade with Jeppesen Concert and BAM tightly integrated. Think big, start small. Please drop us an email if you would like us to get in touch with more details or a demo. Welcome.

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Welcome Travel Service!
Travel Service, the biggest Czech airline company, operating charter flights and scheduled flights under the brand Smartwings, has joined the quickly growing family of operators using Jeppesen Concert, CrewAlert and the Boeing Alertness Model (BAM) as part of their FRMS.
"Travel Service has operations around the world serving some 400 airports, regularly supplementing the operation of other airlines with a wide variety of different business models. We have selected Jeppesen Concert and BAM in order to have state-of-the-art science, monitoring and analysis capabilities supporting us managing and reducing fatigue risk", says Martin Fort, Safety Manager at Travel Service. "The analysis capabilities of Concert are truly remarkable and this platform also enables us to track a large number of other important KPIs in our crew management process", he adds.
Jeppesen Concert, a cloud-based analytics solution quantifying crew fatigue risk using BAM, does not require local installation and integrates easily to the most common crew management solutions. Concert can be up and running in just a few days delivering insights on fatigue hotspots and trends using several years of flown and planned roster data. You are welcome to contact us here for a demo.

Can't See the Forest for the Trees?
Is your FSAG getting caught up far too often in discussing last week's roster of the 'chief pilots brother'? Or the details of one of your far too few fatigue reports? Or a few flights each month that you have planned below some arbitrary limit that you, or a model vendor, have drawn in the sand that's supposed to separate 'safe' from 'unsafe' based on a bio-mathematical model? And then spending your precious time investigating and trying to improve on this?
Well... if that is the case, we have some bad news for you; you are staring right into a tree, missing the forest altogether. Now why would we say that?
Even though a bio-mathematical model (BMM) is so much better at reflecting human physiology than traditional rules, the accuracy of BMMs is of course limited when predicting into the future. This because they are under-informed, not perfect and subject to the inter- and intra-individual differences of the crew.
The above results in fatigue risk increasing continuously, and in an accelerating way, as the predicted alertness approaches zero. There is no sharp threshold on that curve separating good from bad. Fatigue risk is present at much higher alertness levels than you would think - since the predictions will not capture spot-on how fatigued the crew really are.
This in turn will mean that every flight carries a small probability for crew performing a lapse, slip, mistake or violation (human error) as a result of low levels of alertness. Every flight.
So, if you truly want to make a difference in reducing your company's risk for the next fatigue related incident or accident, you will need to step back from that tree and start working with quantifying and reducing the overall fatigue risk. The best usage of a BMM is to suppress that overall fatigue risk during planning and operation, but also for improving your rule set both internally as well as with your regulator. So step back from the tree, contact Jeppesen, and let's have a dialogue on how to make a real difference to your operation, while preserving, or even increasing, your crew efficiency.
Our apologies if we ruined your day, and please pass our regards to the chief pilots brother ;-)

Etihad Airways Selects Jeppesen
Etihad Airways, the highly prestigious five star-airline from Abu Dhabi, has selected Jeppesen for crew planning and fatigue risk management functionality. The agreement includes Jeppesen Crew Pairing, Jeppesen Crew Rostering, Jeppesen Crew Bid and usage of the Boeing Alertness Model (BAM). BAM will be used in real-time with the crew planning optimizers to reduce and distribute fatigue risk as crew schedules are being constructed.
“By adopting Jeppesen’s crew solutions, we are confident that we will be able to respond and adapt quickly to the ever-changing airline factors and constraints within our operations,” said Rick Allen, Senior Vice President Operations, Etihad Airways. “Our crew team will also appreciate that their preferences are considered as we develop crew schedules, as we will now be able to publish crew schedules farther in advance.”
For more information about Jeppesen Crew Solutions, please follow this link.

Jeppesen Crew and Fleet Development Partners Forum
On April 17, leading crew management experts from 35 operators world-wide gathered in Gothenburg for the annual two-day Jeppesen Crew and Fleet Development Partners Forum. The content this year offered the participants a 'smorgasbord' of 26 different sessions with deep-dives into topics such as; Cloud Solutions for Flexible and Scalable Optimization, Crew Lifestyle Bidding, Automatic Solving of Operational Disruptions, Crew Pairing and Manpower Integration, Operational Robustness, and many more.
Several of the sessions, as roster quality is of utmost importance, indirectly touched upon the topic of fatigue risk management. A dedicated FRM session was also held, looking into real-time reduction of fatigue risk during pairing and roster optimization. Please find through this link a methodology paper that was shared in the session, explaining how a set of rules can be re-aligned to better match human physiology in order to enable improvements in both risk and crew efficiency. The methodology is the same one used for one of the first derogations within EASA which allowed an operator to increase maximum duty time with over 16%, while reducing fatigue risk. Enjoy.

Come Join our Team!
Jeppesen is quickly gaining market share for crew management solutions world-wide. Our crew solutions are now playing a vital role in deciding upon the detailed work content day-by-day for some 430,000 crew around the globe. The center of excellence for crew solutions is placed in Gothenburg Sweden, but we also have crew solution offices in Montreal, New York, Singapore and several other locations.
Please consider joining our dynamic and diverse team of passionate professionals focused on developing, implementing and supporting the best possible solutions for our customers. Please keep a close eye on vacant positions through this link. Right now we are, for example, looking for Business Consultants, Optimization Experts, and Software Engineers. Welcome!

Welcome Onur Air!
Onur Air, a proud and progressive low-cost operator based at Istanbul Atatürk Airport, recently joined the quickly growing family of airlines using Jeppesen crew solutions. Onur Air will use Jeppesen Concert to monitor, analyze and report on fatigue risk in their operation using the Boeing Alertness Model (BAM). Concert is a self-service analytics platform that allows for detailed quantification of risk and performance KPIs at several measurement points in the crew management process.
"We are delighted to welcome Onur Air as a Concert customer. Concert will provide Onur Air with an unmatched ability to explore and perform analysis of their planned and flown rosters over recent years, helping them to control overall fatigue risk as well as bringing insight on a multitude of other performance metrics for their crew schedules," commented Arvid-Müllern Aspegren, Scheduling Safety Specialist at Jeppesen.

Short Report from EBASCON
At the end of February, Jeppesen attended the European Business Aviation Safety Conference in Vienna. We presented our story on how we use predictive fatigue models to improve crew scheduling in commercial aviation. Throughout the event, we collected feedback on how our approach could be applied to the business aviation domain and its special requirements. Many interesting conversations took place; with pilots, managers, safety experts, researchers and other vendors.
Jeppesen have a couple of FRM solutions particularly well suited for business aviation; Jeppesen Concert for the monitoring and analysis of the overall operation, and CrewAlert for data collection and fatigue risk awareness and prevention by the crew.

Play for Go, not for Show
Regulators around the world are increasingly asking operators to use so-called bio-mathematical models (BMMs) for assessing and reducing crew scheduling patterns for fatigue risk in their crew management processes.
For an operator without prior experience of BMMs, selecting a fatigue model may seem like a daunting task. There are a number of different aspects to consider, such as model validation, performance, general capabilities and configuration possibilities etc. On top of these comes the more obvious ones like price, support, training and long-term viability of the vendor. A BMM should of course be purchased for making a real difference to the fatigue risk exposure, not only for infrequent analysis of a fatigue report now and then, or for 'ticking a box' in order to satisfy a regulatory requirement. The BMM, used correctly, will serve as an objective proxy for the science in the field, assisting in moderating and guiding discussions otherwise often influenced too much by personal opinions. The BMM should also provide metrics, insights and incentives used in the daily work of constructing and maintaining crew rosters and possibly in real-time, guiding crew planning optimizers when constructing the rosters. Thus, the choice of fatigue model becomes a very important one.
Please find here a model comparison matrix that lists important aspects to consider when selecting a fatigue model. You are welcome to use what you find relevant and add to your own list of requirements.

Regional Operators Turns to Analytics
Building optimal crew pairings is a highly complex task that is not only crucial for the costs of the airline, but also for pilots and cabin crew in terms of creating good working conditions regarding duty time, fatigue risk and 'sit times' - to mention just a few aspects. The sequence of flights means a lot to the crew.
Once an airline reach a certain size, there are of course good direct savings to be made on the monthly planning results, but it turns out there is so much more to capture in the mid-term. A recent change in the industry world-wide is that also regional operators are more frequently utilizing advanced decision support and optimization.
In the US alone, Expressjet, MESA, Skywest and Republic Airline, and several additional regional operators, with over 1,100 aircrafts between them, all recently joined using Jeppesen Crew Pairing. If you work with crew planning and are curious what leading decision support and optimization can do for your airline, please drop us a message here and we will arrange for a benchmark. Welcome!

Last Chance for a Free Copy!
Last month we announced we are handing out a batch of free copies of CrewAlert Pro to flight safety professionals.
We are overwhelmed with the interest this spurred in starting to use leading bio-mathematical modelling (CrewAlert contains a full version of BAM), and have decided to add another batch of free promo codes.
So... if you have not yet applied, and have a genuine interest in fatigue risk management, and bio-mathematical modelling of fatigue risk, and have a work title within a flight safety department or a regulator, you can still receive a free copy. Please apply through this link.
We are providing the free copies on a first-come-first-served basis. Please note that CrewAlert Pro runs exclusively on iPhone or iPad on iOS 10 or later. Enjoy!

Business Travel Made Easy - Going East
We are all unique as individuals, yet similar in how we respond to travel across time zones and a certain sleeping pattern. Science has been widely available on this topic since many years, but it is not always straightforward to apply the right strategy.
Obviously, airline crew has an upper hand here on less frequent travelers through their personal experience, but also with the applied rostering practicies providing suitable rest periods and availability of dedicated tools for preventing and reducing fatigue risk.
For a business traveler, here comes another shot at providing guidance; please find a PDF document here summing up 'advice' when traveling east.
What are your own best tips and tricks for heading east? Did we miss out on anything? Drop us an email, and we will evolve this version over time. Stay tuned for a paper on westward travel.

Another Magnificent Year
Jeppesen Crew Solutions are continuing to capture market share. An estimated forty percent of world-wide airline crew of the larger operators are now planned using Jeppesen Crew Pairing or Jeppesen Crew Rostering. And that number is increasing.
”With thirty new agreements signed for our Crew Solutions during 2017, we are looking back on yet another magnificent year”, says Peter Andersson, Vice President Crew Management. ”It is highly gratifying to see the amount of confidence our customers are placing in our solutions. More and more airlines are making the business case for investing in leading technology for their crew management process, bringing improvements to crew satisfaction, well-being and flight safety, while at the same time controlling costs on a much more detailed level.”

CrewAlert Pro now Free for Flight Safety Professionals
Do you have an interest in Fatigue Risk Management, bio-mathematical modelling of fatigue risk, and work for either an airline flight safety department or for a regulator such as FAA, CASA, EASA etc.? Good news; as of now you can receive a free copy of CrewAlert Pro, the most used app for Fatigue Risk Management with a wide range of powerful functionality.
Please apply for your copy through this link
. Jeppesen will hand out 500 free copies on a first-come-first-served basis during February to June. Please note that CrewAlert Pro runs exclusively on iPhone or iPad on iOS 10 or later.

Are your Crew Processes for FRM In Control ?
Is your airline running the crew rosters through a fatigue model as one of the last steps in the crew management process? Sorting out the bad 'products' by inspection, and then performing costly and time consuming re-work? Or perhaps hardly modifying anything, to avoid that re-work? Some airlines have been trying this approach for FRMS for a couple of years, and it really is time to ask:
How many percent lower risk have you reached?
How much more efficient have you become?
If those questions are hard to answer, or the answers are very low numbers, perhaps the overall risk management approach should be questioned? Some comfort can be found in that your airline is far from alone in taking this reactive approach, but you are using a quite dated methodology. We invite you to read in this paper about Statistical Process Control, a method used for decades in the manufacturing industry, and a great inspiration when it comes to improving production processes in a systematic way. An opportunity perhaps to become more proactive in improving the quality of your crew rosters, and reducing the overall risk?

'Management by Exception' Turns Ten Years at Finnair
October 27 marked the ten-year anniversary of Finnair starting to use Jeppesen Crew Tracking and the Alert Monitor. Jeppesen and Finnair management, together with key users and implementation personnel, recently commemorated the day by gathering in Helsinki to celebrate and recap the implementation project.
"I can not imagine crew control work without the Alert Monitor. It automatically identifies and presents all issues from across the operation on a timeline indicating the urgency. It’s an invaluable tool delivering situational awareness and reducing our workload", says Jari Ahonen, Crew Scheduler at Finnair with almost 20 years of experience. "Becoming aware of a problem in day of operation just a little bit earlier can make a huge difference to the cost at the airline."

BAM Inside. Leading Integration.
The Boeing Alertness Model (BAM) is a high-performance implementation of a model with a validated representation of human physiology. It is easily integrated into any application for crew management. Use BAM, Concert and CrewAlert with your existing solutions for planning and decision support, or even for real-time assessment of fatigue risk during optimization. BAM connects over the Common Alertness Prediction Interface (CAPI), the leading standard for high-performance integration of fatigue models.
Read more about the options for integrating BAM into your crew management environment in this PDF. You are welcome to contact us here for a deeper discussion on how we may be of help improving your crewing process.

CrewAlert Pro Priced at $10 Over X-mas (Dec 24-26)
CrewAlert Pro is the most used app for fatigue risk management in aviation and contains a rich set of functionality. With CrewAlert you can import your rosters, predict fatigue risk using BAM, import sleep from Apple Health for enhanced precision, develop mitigation strategies, report fatigue, collect data, store and share multiple scenarios and run analysis of incidents and accidents - just to mention some of the features.
Over the upcoming Holiday period, 24-26 December, we will make CrewAlert Pro available in the iTunes Appstore at a discounted price; a one-time fee of only USD 9.99 (and a similar level in other currencies). Enjoy!

Utair is First in Russia to Take off With Advanced Optimization
The progressive and highly competitive Russian airline Utair, with more than fifty Boeing 737 aircrafts in their fleet, is implementing the Jeppesen Crew Pairing optimiser and the Boeing Alertness Model (BAM). This makes Utair the first airline in Russia to operate optimised crew pairings, and also the first airline to use BAM for proactive risk reduction in real time during optimisation.
"Jeppesen Crew Pairing will deliver increased efficiency, whilst also improving flight safety using BAM, which provides us with an important competitive edge in the marketplace", says Dmitry Belokon, Head of Crew Planning at Utair. "Using the leading technology for pairing optimisation also allows for detailed what-if scenarios, supporting our strategic decisions that are crucial for capturing additional market going forward. It is all highly exciting", he adds.

Sleepless in Seattle - Amazing Gathering of Expertise
In early November, the industry experts in crew and fleet management once again came together in large numbers for the annual Jeppesen Connect Users Conference. The conference, graciously hosted by Alaska Airlines, was this time held close to the Boeing Renton manufacturing facilities in Seattle, with some 140 people attending from 31 different Airlines. It was three great days packed with information sharing on best practices, demos, ideas, trends, new technology and presentation from airlines on their challenges and improvement projects. A conference summary is available for Jeppesen customers - please contact your Service Manager.
With the conference sleep debt now paid back in full, we are already looking forward to the 2018 Jeppesen Connect Users Conference, to be held in beautiful Lisbon, hosted by TAP Air Portugal.

Your Opinion is Interesting, but Optimization Matters
There is significant value connected to taking the right decisions when implementing change. To find the valuable options, and avoid the costly ones. Far too often, decisions are taken without proper analysis and quantification upfront. This paper briefly explains how the Jeppesen production system doubles up - being also the perfect gauge for decision making.
The Jeppesen Crew Management suite (link) is built for quickly producing the best possible planning results using leading optimisation techniques. The challenge is... (please read more here).

Air Malta Decide on the Boeing Alertness Model
Air Malta, proudly connecting Malta with over 35 major cities across Europe and the Mediterranean, has decided to use the Boeing Alertness Model (BAM), through the Concert platform, for their fatigue risk management system.
"BAM provides us with very powerful assessment capabilities producing the objective metrics we need for supplementing our fatigue risk assessments", says Captain Alexander Muscat, Chief Officer Flight Operations, at Air Malta. "Using validated science and sound metrics, side by side with our own operational feedback, is essential for systematic improvements", he adds.

Jeppesen Crew Pairing adds Analytics at Republic Airlines 
Republic Airline, with a fleet of 180 Embraer 170s and 175s, has signed a three-year agreement for Jeppesen Crew Pairing. This capability transforms data into insight, enabling the airline to optimize its monthly production planning and forecast pairings. Jeppesen Crew Pairing is part of the Boeing AnalytX portfolio of products.
“We look forward to the improvements in both cost savings and maximizing efficiency,” said Paul Kinstedt, senior vice president and chief operating officer, Republic Airline. “Having this premier pairing optimizer capability will help us enhance service to our own customers by being ready for quick changes and operational shifts.”
Please find the full press release here and more information about Jeppesen Crew Pairing through this link.

The Nobel Prize Awarded Research on the Circadian Rhythm!
The 2017 Nobel Prize in Physiology or Medicine was awarded jointly to Jeffrey C. Hall, Michael Rosbash and Michael W. Young for their discoveries of molecular mechanisms that control circadian rhythms.
Circadian rhythms are driven by an internal biological clock that anticipates day/night cycles to optimize the physiology and behavior of organisms. Observations that organisms adapt their physiology and behavior to the time of the day in a circadian fashion have been documented for a long time, but the existence of an endogenous circadian clock would only finally become established well into the 20th century. In 1971... (please read more here).

Cathay Pacific Select Jeppesen
Cathay Pacific, the home carrier of Hong Kong, four time winner of the "World's Best Airline" award and consistently ranked as among the best airlines in the world, has signed a nine-year agreement for Jeppesen Crew Pairing. 
“Cathay Pacific is looking forward to introducing Jeppesen's crew pairing solution. Operating crew out of numerous bases in several continents adds complexity to our crew planning and adds to the challenge of optimising patterns", says James Evans, General Manager Crew Management Programme.  
More information about Jeppesen Crew Pairing is found here.

Interactive Alertness Graph and Radar Chart in Concert
Jeppesen Concert, the most comprehensive fatigue assessment solution in the market, has been extended with a new interactive alertness graph showing the predictions and fatigue causes from BAM. The functionality allows for a richer experience in investigating problematic flights in detailed analysis. 
For airlines not yet using the Concert platform, feel free to contact us for a demo and a trial via this email. Welcome.

Did you know: The Secret of Proactive Risk Reduction
What is behind the the type of optimization that proactively reduces risk in airline crew planning? Not the type that only respects over-simplified rules, based on maximum duty and minimum rest times in various ways, but the one that directly applies the science of our physiology? The type that constructs pairings and rosters, to avoid and reduce risk in the first place, not only pointing out the bad patterns afterwards. What is the secret sauce?  Read more here (pdf).

Welcome Atlasglobal!
Atlasglobal, the prestigious Turkish brand known for its high standards of quality and comfort on board, has chosen Jeppesen Concert for the control and monitoring of crew fatigue risk. 
"Our selection of Jeppesen Concert and the Boeing Alertness Model goes far beyond regulatory compliance", says Hüseyin Hezarfen, Compliance Monitoring and Safety Director at AtlasGlobal. "We needed a comprehensive solution that provides a detailed and accurate quantification and monitoring capability of crew fatigue risk. A risk assessment giving us insights we can act upon", he adds.  
More information about Jeppesen Concert is found here.

Gather Facts, not only Outliers and Opinions
Correctly gauging fatigue risk in your operation, using only fatigue reports and opinions received from the operation, is not an easy task. Crew often need to invest quite some time submitting a fatigue report, which is one of the reasons for under-reporting. But there is also, due to large individual variation, a risk that received fatigue reports mostly reflect outliers, rather than reveal the structural problem you would like to address. And there are no "alertness reports" from crew balancing these outliers; easily leading to applying preventions and mitigations in the wrong places, or for the wrong reasons. Many airlines have too few fatigue reports to be able to accuratetely assess the overall fatigue risk and how it develops over time. For the above reasons, it is important to complement fatigue reporting with more objective measurements using for example a fatigue model or roster metrics, such as those provided by BAM, and to also regularly collect fatigue data from the operation on actual experienced sleepiness and performance levels. Jeppesen is offering a fatigue data collection service, where airlines can collect data in a structured way for actual sleep patterns, reaction times and self-assessments of sleepiness using a simple iPhone app called CrewAlert Lite. The app, as well as the service, is provided free of charge (subject to conditions) and is described in greater detail here. Collected data is handled securely, de-identified at-source and respecting the ethical principles in the Declaration of Helsinki governing this type of investigation. So if you are part of an airline FSAG today, and are interested in gathering facts to complement your data on outliers and opinions, please feel free to contact us here for more information on how to start your own data collection

Did you know: Preventing and Mitigating Fatigue Risk
What can be done, by the organisation and the crew, to reduce the overall fatigue risk in your airline? There are of course a lot of different actions possible, both for preventing and mitigating fatigue risk. Please find attached a PDF listing most of the actions worth considering. Our hope is that you will find these listings useful, perhaps as check-lists, when addressing risk in your FSAG work. These preventions and mitigations are covered in greater detail in the Jeppesen FRM Training Course (schedule available here). Welcome!

AirBridgeCargo Leads the Way in Russia
AirBridgeCargo, one of the top ten international cargo airlines worldwide and the leading all-cargo carrier in Russia, has implemented and begun using Jeppesen Concert for the control and monitoring of crew fatigue risk.
"We operate all over the world and have a challenging flight schedule that is often quite demanding on our crew", says Sergey Lazarev, General Director at AirBridgeCargo. "With the use of Concert we are now able to quantify and monitor our risk exposure, building knowledge of good and bad patterns, which feeds in to our work with risk awareness and preventive actions," he adds.
More information on Jeppesen Concert is found here.

Great Content at WTS 2017 at Ayers Rock 
WTS 2017, or more accurately, the 23rd International Symposium on Shiftwork and Working Time, has just concluded at time of writing. The symposium was held at Ayers Rock in Australia and contained almost a full week of presentations by leading scientists and researchers in the field of sleep/wake regulation, shift scheduling and performance/health issues related to shift work and sleep loss/deprivation. A great handbook containing all abstracts has been compiled by WTS and is found on their home page.
Jeppesen attended the symposium and held a few presentations relating to crew scheduling for aviation. David Karlsson presented on bridging the gap between science and application and explained how a bio-mathematical model can be used to suppress risk during construction of crew schedules. Tomas Klemets held one presentation on crew bidding systems and another on methods for quantification of overall fatigue risk, illustrating how cut-off limits on working hours may be counter-productive for the reduction of total fatigue risk.
You can access the two Jeppesen posters here: "Large Scale Self-rostering in the Aviation Industry" and "Adding Human Physiology to the Airline Crew Scheduling Process".

Air Berlin upgrades their Crew Management Process
Air Berlin, Germany's second largest airline and member of the Oneworld alliance, has implemented Jeppesen crew solutions to support their crew management process.
"We have now started to produce our crew pairings and rosters using Jeppesen solutions", says Camilla Eriksson, Vice President Crew Planning, at Air Berlin. "It is a very powerful solution and we expect significant improvements coming out of the tuning phase now on-going. We will be able to regularly evaluate many alternative scenarios, something we didn't manage to do earlier. A more KPI-driven planning will also allow us to exercise a more detailed and balanced control over the important aspects in the results", she adds.

CrewAlert Pro, Beddit and Apple Health
CrewAlert Pro is frequently used by airline crew to provide a heads-up on fatigue risk and provide prevention and mitigation strategies. The CrewAlert app, exclusively on iOS, is tightly integrated with Apple Health. This integration means that regardless of the type of sleep tracker used, as long as it talks to Health, sleep is automatically imported and results in more accurate fatigue prediction. Note, however, that the accuracy of sleep trackers vary quite a bit; from the more simple apps and wearables up to validated ones like Beddit. In all cases, it is advised to also manually monitor the automatically-kept logs and check that they match "registered" timings. Correctly used, crew can save quite a lot of time and hassle during a data collection. In the latest version of CrewAlert Pro, live as of this week on Appstore, we have improved the health-integration further, with updated logic for import of sleep periods, and maintaining the time zone information etc.

Perspective on Crew Management: Crew-centric, versus Assignment-centric Performance Indicators
Or: ACPIs, the greatest thing since sliced bread?
The traditional way of creating metrics for crew management takes a crew-centric view of the world. Metrics are built to capture aspects of efficiency and cost structure, and are based on pay components such as duty day count and overtime hours. This approach leads to metrics such as block hours per calendar day, block hours per month and monthly duty time. These metrics are useful because they are close to the rules that govern crew planning, mimicking the pace of the planning process, and are often fairly good at reflecting the operator’s costs and crew need. However, do they provide the insights needed for process control and improvement work? more here.

Avianca Joins the Jeppesen Family 
Avianca, the world's second oldest airline and a leading Latin American airline with 180 aircrafts, has selected Jeppesen for supporting their crew management process. The recently signed agreement covers Jeppesen Crew Pairing, Jeppesen Crew Rostering and Jeppesen Concert, and will gradually be taken into production during the year.
     "Continuous improvement is a trademark of Avianca. When we now take a leap forward in evolving our crew management process, Jeppesen was the obvious choice", says Erika Ratkovich, Planning and Control Production Director, at Avianca. "The capabilities of the Jeppesen crew planning optimizers are truly remarkable, and we are already harvesting benefits", she adds.

Outstanding Insights - into the Entire Operation 
Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Analytics is often iterative by nature. Answering one question regularly creates two new ones. This is part of the learning process, but requires a platform that is flexible enough to support both fast exploration of (sometimes!) wild ideas, but also structured work defining new metrics and charts. This in order to quickly learn and gain new valuable insights which can be used to recommend action or guide decision making at your airline, well rooted in business context and science.
     Jeppesen Concert is such a platform - built to support the FSAG with quantification, monitoring, automatic alerts and analysis using vast amounts of data across the entire operation. Concert is powered by the safety performance indicators in BAM (link) that provide predicted fatigue risk as well as other important roster metrics.
     Jeppesen is currently offering a two-month trial period for airlines signing up for a subscription by September 1st at the latest. Please take a look at the introduction video here, study the product sheet, and let us know through your Jeppesen account manager, or via this email address, if you are interested upgrading your FRM capabilities. Welcome.





Jeppesen Fatigue Risk Management Portfolio

Boeing and Jeppesen have jointly developed Fatigue Risk Management (FRM) functionality for allowing airlines to control crew fatigue and fatigue risk in crew planning and operation. The functionality is built into the Jeppesen Crew Management products so that scientific fatigue/alertness models can be accessed while constructing and maintaining crew schedules.

The FRM functionality allows for individual predictions on each flight of both crew alertness and associated risk. The alertness and risk information is available both in the GUI for the end-user but also to the optimizers during pairing and roster creation.

The availability of this information makes it possible to “build” alertness into rosters in the planning stage and to control and monitor it during manual roster maintenance and day-of-operation changes.

Alertness can be built into the crew schedules where it decreases fatigue risk the most – thus addressing the “tail” of the risk distribution. An operator may both use strict limits on fatigue risk, incentives to avoid the risk, alerts on risk thresholds, or any combination of these.

The Jeppesen rule engine RAVE, used in the Jeppesen Crew Management product suite, is able to connect to any scientific fatigue model compliant with CAPI, the Common Alertness Prediction Interface. CAPI enables high-speed integration with optimizers and aligns alertness prediction across models.

Download FRM Portfolio Overview (pdf)

Jeppesen Crew Solutions

Build in alertness from the beginning when optimizing and maintaining crew pairings and rosters.

Jeppesen CAPI

Add advanced decision support and visualization to your existing crew scheduling solution allowing for direct access to scientific fatigue models.

Jeppesen CFAS/Concert

Assess crew fatigue for entire fleets in seconds integrated easily with your existing crew scheduling solution.

Jeppesen CrewAlert

Assess individual schedules, get acquainted with sleep science, and collect operational fatigue data easily.

Fatigue Models

Use the leading fatigue models with the products and services in the Jeppesen portfolio.

FRM Services

Leverage the Jeppesen FRM experiences through business consultancy, training courses, assistance with data collection, or have Jeppesen construct your crew schedules remotely - efficiently enhancing safety.

Fatigue Data Collection

Join us move science forward by collecting operational fatigue data.

FRM News Archive

FRM News Archive

FRM Publications

FRM Publications

CrewAlert Privacy Policy

CrewAlert Privacy Policy

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